Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

eBay Open - Major Props eBay

I was not able to attend last years due to technical issues. I have to give credit where credit is due. The new format is great. The platform had no issues or connectivity problems. I just attended the main sessions and a breakout session. The main s...

Contacting eBay Customer Service

OMG, Trying to get customer service help is like pulling teeth without novocain! I had an open dispute with a buyer who claimed he wanted a refund due to buyers remorse. He claimed the item was not as described. After going back and forth with the bu...

Resolved! Buyer filed "Item not as described" Dispute with their bank, when they confirmed it was brand new

I recently sold a PS5 and had a claim come through where the buyer expressed the item was faulty and not working. I expressed the item was brand new and sealed, which the buyer even admitted that it was unopened and sealed on arrival. They still say ...

Ebay Open - Bad Gateway now??

Everytime I try to enter the Ebay Open Event, the link now just goes to Bad Gateway message... anyone else?

Shipping costs

I've been reviewing my Selling Costs and am left with numerous questions. It shows I am paying for the mail shipping labels when my buyers are who pay the shipping costs. My FVF appear to be significantly higher than 10%. I've combed over the informa...

State Sales Tax

I know Ebay collects sales tax on your behalf from other states, but do they also collect and submit sales tax from your own state?

Resolved! Once again -- fees

Let's say I sold something for $7.99, but out of that $7.99 I paid $4.00 for shipping which leaves $3.99 profit, more or less. I know eBay is going to take a % of the 7.99, but what is it the percentage? And what then did I actually get from that sal...

Hey All ... Question(s) about selling .. or rather, why I stopped.

I stopped selling last year because of the Managed Payment thing. Can't say I completely understand it all (in terms of why it even happened), but I made a decision. I guess my dilemma comes in accepting what appears to be the reality of it all. I as...

New anti - seller tactics from the ebay?

This may be old hat to all of you, I don't know.... I recently looked at a Murano glass bowl. It wasn't saved in my ebay. ....... I get a message from ebay saying "Do you want to return this bowl?" "It is no problem, the seller offers free returns." ...

Buyer lying

I sold 2 brand new purses & put a penny in one - a traditional gesture for good luck when giving a purse. The buyer now is lying, saying the purses are dirty, used, had a penny & crumbs in them. Her ratings show she did this to 2 other sells. I suspe...

eBay Adds Luxury Brands To Sneaker Authentication

Looks like eBay just added a bunch of brands to sneaker authentication! Authenticity Guarantee is available for Yeezy, Jordan, Nike, adidas, New Balance, Asics, Vans, Reebok, Converse, Puma, Balenciaga, Gucci, Chanel, Prada, Maison Margiela, Louis Vu...

How to get back to the old selling platform

Really need some help on how to get back to the old version of the selling platform. Thanks much for ant help.

NEED Help.... Return Filed... Then Cancelled .,... Now Says Damaged?? How To Proceed??

Last week a buyer filed for a return and said item was damaged in shipping and not as described which e-bay automatically approved. The item had not even been DELIVERED yet!! Within about an hour the buyer cancelled the return without any communicati...

Deal with a scammer help please

Sold an item but buyer sent a message: "Send the box and bag too."Nowhere in my description or photos was there any hint of a box or bag. Buyer paid immediately, but I don't want anything to do with this.Thanks in advance for your help. Have a good l...

Message issue

Not sure if I'm in the right area here, but have a problem sending a reply message to a customer.eBay are stating the following:Sorry! Fail to add member messageDoes anyone know what this means?All help appreciated.