Selling

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Return shipping options for lying buyer & refund from eBay

Got a buyer who wants to return the item and reason was “not as described” which is a bold flat lie just so they don’t have to pay for shipping. Reading the forums, people are saying to just accept the return because eBay loves buyers more than selle...

Resolved! I was told oversized balisong that requires

2 hands to open is allowed on ebay. Why do they say its allowed and when I post it up. Its removed and im told it's restricted. This happens a lot. Ebay needs to hire a staff of people with product knowledge on knives. I was told by customer service ...

Media Mail having to be shipped Priority Mail

I have shipped over 1000 D&D Manuals media since last year. Starting in Late July early August, ebay would not let me ship media mail, only priority because of weight. Pay $10. P Mail 4.26 Media. Contact Ebay, (NO HELP THERE). I have a friend who als...

Customize Ebay email message to winning buyer. Possible???

Wondering if it is possible to edit/customize the outgoing Ebay email to winning bidders/buyers? I received the enclosed from a seller I bought from and would like to add something like this to the auto-generated Ebay mailer to buyer. This seller was...

Only use Chat to contact ebay and even that didn't work as planned

I find chatting with customer service better than on the phone because you have a transcript of what they said. This time I had to call 'chat' a second time and this rep contradicted what the guy said in the first transcript. A guy ordered the wrong ...

Buyer want refund but my item is missing

The buyer request to return the bangle cause is not tri collors bangle i send her a usps postage with tracking num ..is still in transit without location ...the buyer want refund saying is been delivered but tracking still in transit..and ebay want t...

eBay Losing Sellers I'm done

20 years buying and selling items sold a $50.00 item and i have a hold on my payment because the last item I sold was 3 weeks ago its like what is wrong with ebay after this item I'm done .....

Post Office fudging the tracking info!

The carrier attempted to deliver your item. Me: hahahahahahahah Sep 13, 20217:26pmATTEMPTED NO ACCESS TO DLVRY LOCATION Sep 13, 2021 OUT FOR DELIVERY7:00amMy mailbox is right on the road, the carrier (probably an alternate) obviously went back to the...

Resolved! Buyer says never received item but tracking says it was delivered

Received a message from a buyer stating they never received their item but tracking information states that it was delivered with detail that it was placed in a parcel locker. I replied to the buyer letting them know to contact their local post offic...

Unable To Contact Buyer

I need to contact my buyer about combining shipping but when I click "contact buyer" it is taking me to my messages inbox with no way to message the buyer. This is an extremely annoying glitch that makes me look bad to the buyer. What is going on her...

Money for positive feedback

As a seller, I thought is it possible to offer some % of the money back to the buyer for feedback? I mean, even after the transaction is done and the item received very few buyers leave feedbacks. Is it possible to stimulate them to give feedback and...

Resolved! “Not authentic” Negative feedback

I received my first negative feedback this week from a buyer who claimed that the Bath & Body Works items they bought from me were not authentic. (They received the items May 28th and it took nearly a month and a half for them to write the feedback)....

Blocked bidder still messaging me?

I have a non paying bidder that I blocked. Then the bidder used a relative's account to bid on the same item and also did not pay in the required time. So I blocked that bidder. Now they keep messaging me to buy it? I thought when I checked "Prevent ...

Suspicious Buyer Notification

We are booksellers. A buyer purchased and paid for a book on 8/27, we shipped it on 8/28, and it was delivered on 9/2. On 9/9 we got an email from eBay telling us that it was a suspicious buyer and that the sale had been cancelled and we should not s...

Issues updating my listing

Hello. I was wondering if anyone experienced similar issue. I sell perfume samples. All are the original ones from the manufacturer and are bought from the reputable sources. I have about 240 variations within one listing. Yesterday I tried to make q...