Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

seller level wrong, not updating transactions

for 2 or 3 months they have not updated my seller level overall transactions so it won't let me go up, can I request for them to look into it?

Resolved! How to decide if i list a postcard as an original or licensed reproduction?

With the new listing choices I am not sure if most postcards are originals or licensed reproductions. Any help in differentiating is appreciated.

How long does a defect stay?

I’ve read some posts on this but they were all from the past years. Is it still 12 months or has it changed?

Resolved! My seller fell was calculated with sales tax included, why?

Hello community, I just sold an item (iPad tablet) first time in many years. I was surprised at the total cost to sell it (12.55%+$.30 of total sale), but the cost of the listing also included the taxable amount of the product... and I'm not a store,...

Resolved! Seller level performance

If I do not give the buyer a tracking number, will it affect my Seller level performance?

Buyer saying item not delivered was USPS says delivered and signed for at buyers address

Hi All, Need a bit of advice on how to handle this one. A buyer is saying that they have not received an item that was sent signature required. The post office is saying that the package was delivered and signed for at the address provided by the buy...

Listed Item stolen during car prowl!

How do I cancel a listing that was stolen when my car was broken into? There is still an hour left on the auction but I don’t have the item any longer? Help Please. Asap!

Resolved! First Negative in over 20 years

Not too upset about this. Obviously the buyer didn't bother reading the description. They sent a message that pretty much proves this. Then they got themselves so angry they misfired and left us a good comment (with the Neg). We also offer free retur...

Listing was for one naughty & nice mug. Buyer thought they were getting two

Hello all,I’m a small seller and have been for many years with a few breaks here and there.I recently sold a mug. It was listed as Southern Living Naughty and Nice Mug. My pictures showed one mug with pictures of the front, back and bottom of the mug...

One of my auctions that didn't sell vanished. Then I found it in my Drafts. What happened?

Put up an auction last Sunday. Had two watchers and one asking me about the condition of the item a day or so ago. Figured I might get a bid in the last few moments. So I go out shopping this afternoon and come back to find not only that no bid has o...

A buyer just won an item and wishes to wait until the 1st of December to pay.

I've never had this asked of me before. I don't have a concern waiting. He has fine feedback and it was nice sale for me. He is also part of a collector community that is very stable and safe. What should I do in this situation? Is there a chance eBa...

Resolved! I want to give buyer a partial refund, No returns will be done, BUT...

I want to give buyer a partial refund, No returns will be done BUT the "REVIEW REFUND" button remains greyed-out no matter what I input. And what the heck is"Order level refund"---"The amount will be distributed among the items in this order." ?????

Why doesn't ebay make an announcement about the new sales threshold going from $20,000 to $600 going

Counterfeit Items

Has anyone had any issue with Ebay removing your items for being counterfeit and they aren't? I have had 2 items removed in the last 60 days and one of them was a Microsoft Windows 10 Pro flash that was still sealed in the package and the USB is corr...

Buyer purchased the same time I updated the listing and it shows 1 sold 1 available

Seconds after posting, I noticed a spelling error and tried to fix it but the item was sold before I submitted the change. I only have one item not two but the listing shows that I sold 1 of 2. However, there is nothing in the "active" list so is my ...