Selling

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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

Counterfeit Scam ~ the latest Excuse?

Is the "counterfeit" excuse, the latest Buyer excuse for Buyer's Remorse? I am SO over these Buyers who lie and make this carpola up ............ especially if they decide it is counterfeit after 28 days??

refunds

I am trying to give a refund to a buyer. They did not notice my ship date and want their money back. I don't see anywhere on my dashboard where I can refund their payment. How do I do that? It was easy wiht Paypal but not the money was deposited to m...

Buyer doesn’t pay

I don’t sell much on eBay, but I’ve seen this a couple of times now. Why would someone that wins the auction for your item not pay? Does this happen frequently? Are they trying to keep your item from selling while they have a similar item being sold?...

Resolved! Buyer provided wrong shipping address

Buyer provided an unverifiable (by USPS and a Google Search) shipping address.I have written her twice now and she has not responded. It's been almost 24 hours since her order.How long do I want before I cancel and refund the order? Thanks for any he...

I had an item that I shipped to Australia returned due to covid. what do I do next?

I had an item that I shipped to Australia returned to me . am I going to get a refund for shipping once I give full refund to the buyer?

Relist failed

I just found out that all of my canceled orders were never relisted. When I buyer contacts me with a problem and wants to cancel I have no problem doing so, it just makes sense rather than having a problem later. I click on cancel order and relist fo...

Feedback problem

Has any one else besides me having a problem leaving feedback and feedback not going through? Please let me now I'm not alone.

Resolved! Buyer says item DOA

Hi,buyer said item is DOA. This is really heavy electric clocks in marble. To be honest, to brake it you have to use a hammer.Item sold as "no returns".What should i do now?

Is this a glitch? Hard to sell new listings

Everytime I go to list this is the screen I get. I don't qualify to list more products. When I click "verify" and continue, I don't qualify, And then my listing disappears. What the H? is going on with Ebay? I just want to list a new product, but now...

Resolved! How do I file a nonpayment dispute?

I used to go to resolution center, but that has now disappeared. I clicked on the sold item and used the pull-down menu, but nothing there. I rarely do best offer only fixed price with immediate payment.Thank you

Buyer says cancel the items and then says he wanted to buy them.

I have a buyer who bought 4 items and he said he wanted me to cancel the 3 other items because he thoughtall would be combined on the one shipping charge for one of the items. I went ahead and canceled the 3 items and sent him an invoice for the one ...

Resolved! Help! eBay message on return that ITEM SHOULD NOW BE DELIVERED is wreaking havoc!

This holiday season I got an unusual amount of returns opened. I provide free returns and had no problem with any of them as they were mostly "it didn't fit" or "I changed my mind" type returns. Since the "free return" labels ebay charges me for my c...

Case Resolved in My Favor but eBay Recovered Funds Anyway

I sold a laptop on Dec 14 and shipped it to the buyer with direct signature required via FedEx. The buyer submitted a claim that he never received, but had signature and FedEx proof of delivery, all of which I submitted to eBay. I received notices vi...

eBay Scam, Started by eBay

Went to close an eBay account due to poor customer service (eBay never answers questions) and slow payments (Mangled Payments). All was set to close. No money owed, no open disputes, no subscriptions, no listings. Went through the wickets, store woul...

Two simple questions.

1. How can I avoid the idiotic maze wherein I'm *forced* to chose from an existing sale or listing template just to list a new one? I don't need or want help like that; I've had accounts here for 25 years. I want to start a fresh listing. 2. How do I...