Selling

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What is my obligation as a seller when buyer says an item does not work, but it did when I shipped?

I recently sold an old iPod through an auction. Before listing the iPod, I connected it to iTunes, erased all the existing music and reset it to factory settings. In other words, it was working fine. I included a picture in my listing of the iPod's s...

ONLY EUROPE

HII live in Portugal. I only wish to sell to Europe. I don't know how to set the product, I only want to sell to Europe, not the United States - How do I proceed?

Feedback Removal Denied Despite Buyer’s Clear Violation of eBay Policy – Requesting Guidance and Esc

Hi all, I’m a long-time seller on eBay with a flawless record—hundreds of successful transactions, all in the TCG (trading card game) category. I’m reaching out here because I’ve just encountered a deeply frustrating situation, and my efforts throug...

Resolved! eBay refunded buyer past the 30 day mark?

I don’t know what just happened. A buyer asked for a refund which I contacted eBay and talked to someone about. They ruled in my favor. a few days ago the buyer opened another case asking for a refund. I declined it as it was past the 30 day mark. It...

temporarily restricted from selling and buying on eBay

Hello Guys, i got received this email this morning. We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these h...

Ebay just added another step (Click)to seeing orig listing from the shipping page??!!! really?

About 5 minutes ago my ebay updated to a situation that now goes to another page instead of the actual listing when you click on the listing from the "orders awaiting shipment" page and the "ship your order" page..... the new page mirrors a popup on ...

How often chargebacks happening - payment dispute from buyer

I sold an item which was clearly described as being "For parts or Repair". Condition was set to parts and repair, I made images and the images has text with call-outs showing where is the damage, I put detailed 500 characters description of the probl...

below standard rating on ebay

I have been selling on ebay for 18 years. I have 100% positive feedback . I was told i was downgraded to below standard. Because i was found to have to many seller canceled orders. Th number of cancelations is 20 for the last year. . I use a third pa...

Insertion Fee for item

Why I'm I charged an Insertion Fee for item that listed in my active listings

Africa as excluded shipping destination in business policies => message: Return policy "deprecated"

Return policy "deprecated" and "unsupported."This is the message I get when I try to re-assign a business policy to an existing listing. The reason for this is because Africa is selected in Excluded destinations for shipping in that policy. I have te...

"You select" listings

On a listing where there are multiple related items available and the buyer can select one or several, how do you install the drop-down box listing available items, to make selection easier for the buyer?

Buyer Feedback

I have had 10 recent sales and not 1 buyer left feedback. Yet Ebay gets all over me, sending notices if I forget 1 feedback. Why doesn't Ebay get after the buyers to leave feedback? I don't see this happening.

95% sales crash in less than a week

I have been selling on ebay for a little over 26 years now. In the last two months I have been bitten by the ebay algorithm that slashed my sales by 97% and 95% over a 30 day period with the "ebay engineering team" having fixed the issue in between w...

How did eBay become the "beast of burden" for small sellers?

It used to be fun to sell and buy on the site, but now it is stressful, I am sorry to say.

Ebay store yearly questions

Currently I have the eBay store basic paying monthly of 27 something. Was curious if I was to get the yearly plan, is it paid 21×12 or will it be charged 21 something but have a 1 year contract?