Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

eBay greedy???

Ask us to work it out don't involve eBay. WWhich we did that we agreed he wouldn pay 100 for shipping cancelled fee for transport company has charged me to cancel shipping.. so he got 350 back instead of 450. Well eBay of course took there fees which...

Buyer lied about item being defective, can I get shipping back?

A buyer purchased my item, an exhaust fan for radon, claims her husband installed it and it did not work. So I told her to send the item back and I would find her. I got the item back today, wired it to electrical outlet and it worked fine. I did go ...

responding to a neutral feedback

Hi looking for advice or suggestion Just received my first neutral feedback ever . It came out of no where, and was unaware that there was an issue until I saw the neutral feedback. My question is that I want to respond to it in a positive manner. Ju...

REMOVED LISTING!

Why is my listing (235868764178) removed when another listing of the exact same item (166717363819) is not?

Where is the logic?

I received an eBay email about the Canada Post strike. It promises full protection for Canadian sellers from an INR due to the fact we can send our mail out yet. I made a sale & the delivery date gives me over 2 months for arrival. HOWEVER ---- eBay ...

Why can't I revise the price on a listing?

I have a listing that started with 4 identical items. One of them sold. I want to lower the price for the other three, but eBay won't let me do it, and doesn't give a reason (yeesh it seems that would be SO easy to list the reason right there on in t...

Sending invoice to international buyer

Someone in Hong Kong bought a t-shirt from me. eBay tells me to send an invoice. When I try to send an invoice, eBay tells me that invoices cannot be sent to international buyers. Does that make sense? How do I get paid?

USPS Not Marking As Delivered, how to handle?

Debating how to handle when USPS marks packages as out for delivery but does not mark as delivered. This allows buyers to claim item not received. In low value cases, it makes sense to just refund it as a cost of doing business, but the problem is wh...

Resolved! Best time of year to list home goods?

As the end of Q4 is just a few weeks away, I'm looking ahead to the coming year. I'm not a quick flip seller. I prefer to hold some of my inventory until the time is right. For collectibles, toys, and tarot, this usually means hanging onto things unt...

Is eBay cutting sellers some holiday slack this year?

I'm starting to see a good bit of slow, wonky, and absent scans on packages' tracking, as usual in December. -I even had a scheduled pickup get no scan of my printed scan form, which my regular mailman always performs, so this was probably a seasonal...

fraudulent tracking number

I had a package shown as delivered, but it wasn't delivered here. I contacted the local post office and they checked the tracking number and said that it had been used more than once and my delivery was a complete scam

Auto feedback working?

I've had auto feedback for my buyers for years."MAHALO for your purchase!"Yesterday I had a sale and there was no auto feedback left.I checked my settings, it's still "on".Anyone else having issues?

What would you do?

Buyer opens a return request for “does not fit”, takes photo of general item, then states under details that item measures approximately 1/2” too long. Does not show this measurement in photo, just states they are. Okay. I accept return as always. No...

Ended vs Unsold

Please help! What is the difference between Ended and Unsold? For a couple of years now, I've noticed that when I click on the Ended button, it reroutes me back to Unsold. Just to check it out, I ended a bunch of items. I then went to Ended and they ...

Return Says It's Delivered & Pay Up but Tracking Says Still in Transit

Timeline:11/19 Sale of $195 jacket, shipped via 3rd party / USPS11/22 Delivered11/27 Return started, doesn't fit12/2 Return tracking provided / shipped12/4 Return tracking shows package going strange direction12/8 Return tracking says stuck in transi...