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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Why am I being charged fees on a price almost a hundred dollars more then the final sale price

What is going on with all these fees upon fees with ebay? I sold an item (the only item I have put up for auction) for $666.66 and the buyer is doing a local pickup so why is ebay charging me fees on $729.99? And why am I being told I have to give my...

First Negative Feedback - on eBay since 2000 - buyer roulette?

It's going to happen sometime... it may just depend on the buyer. Buyer shipped item to wrong address. I assisted buyer to recover her product through messaging (she contacted person who received item and they sent her item at her expense). Buyer tha...

Incorrect holds stopping me from shipping and support keeps acting like they dont know anything

I had a return open in feb and zero funds where placed on hold. I was told this was a new policy update because of the incovenice caused to users. Now a return is open and they place funds on hold and it is literally preventing me from shipping curre...

Can we sell custom products

If we sell custom products sometimes they’re longer then shipping time frames so what should w e do?

What Do I Do When A Buyer Returns A Pair of Shoes Worn?

Hi!I sold a pair of very expensive jordans to a guy, and now he wants to return them. I have a suspension that he bought them to wear a few times then return them. If they come back worn and creased, do I have to refund him? Thanks so much

Buyer scam?

Potential buyer would not budge on item I have for sale and was quick to respond and pay. The address provided is on the bad buyers site. The buyer has nothing but positive reviews. I do not know what to do. Is the buyer trying to scam? I read all th...

ebay listing error

eBay is currently restricting certain products to fixed priced format due to concerns of inflated prices. Edit your listing to fixed price at a reasonable price. You are also required to immediately review and update all of your other listings that d...

Suspension

My account was temporarily restricted & then permanently suspended after providing financial proof of purchase on the last orders I’ve completed. eBay CS isn’t clarifying which exact policy was violated & gave me no warnings or insights on how to cha...

Authenticator returning shoes I sold for "being worn"

I've sold shoes on this platform for years and have never had an issue. This was the first time I sold a pair of shoes that were sent to an authenticator. Is that the norm for all shoes now? I wasn't aware when I listed the item it would be sent to a...

Is this against policy?

I recently sold something quite rare, and old. It was in near perfect condition. I packed in an over size box so it wouldn't get damaged during shipment. The buyer paid within a day. I shipped within a day. I opted for insurance because of the cost o...

Resolved! eBay selling policy

I have an auction with 2 bids. Another buyer messaged me and wants me to cancel the auction and relist as buy it now so he/she can buy it. I said that’s not fair to the people who bid.is this request against EBay policy?

Many drop down boxes for many categories still don't work.

Many of the drop down boxes contain choices made by the eBay employees but if none apply to the item being sold the seller has to leave it blank. They're not allowed to write in their own choices. For example, If I put up a doo wop or rockabilly reco...

How to request exchange negative feedback to a buyer

How to request exchange negative feedback to a buyer ?

Resolved! Ebay No Longer requires Buyer Return Item for Full Refund

I will sum this up because it's bizarre and I've never heard of it happening before, even after reading this forums daily. I have caught an Ebay employee committing and facilitating mail fraud as the ebay employee themselves used a fake tracking # or...

When will eBay include "iron on patch" for their "ebay standard envelope" program?

Yes, Etsy have it.But ebay don't have "sewing patch iron on" Catalog in their ebay standard envelope program.I think all catalog can use this program If the letter size is No larger than 6.125” x 11.5” · No thicker than .25” · Weighs up to 3 oz.