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Package not received

I have a customer that is telling me that they did not receive a package and the tracking info says that it was delivered and they want a refund on a package that they did not get. Any suggestions?

Zero feedback buyer has bid but ebay automatically relisted

Hi,Received a bid from buyer with zero feedback but ebay went on to automatically relist. Plus the buyer has sent me a message (i got to see first line of it) but ebay says its older than 60 or 90 days or similar, so it's locked and i cant read it, a...

Do you give discounts to repeat buyers?

I had a buyer message me and say they love the item they bought from me. Then said they want to get another one and asked me if I would discount them for being a new repeat customer. Would you?

Resolved! Seller fees ARE getting excessive!

I sold an item for $150 and added $20 what UPS told me it would cost for shipping for its size and weight.The buyer was arguing about the $20 shipping and I said it was what UPS told me. So he paid $170, and Ebay took $22 fee. So now the shipping is ...

Accounting help

After a few months of research I decided to go with Taxomate. Moved my ebay into Wave accounting perfectly. I believe they also integrate with qb's and xero but not certain. They moved over 2 years worth of info from eBay unlike 3 months from others....

Greater Tampa Bay Area Meetup January 17, 2023

Attention anyone in the Greater Tampa Bay Area- we are holding our next meeting at 1 pm on January 17th. Sign up is under the EVENTS tab under Community. no charge but the resturant requests we purchase a food item to offset the use of the room.

Item Damaged in shipping by UPS handling what do I do?

Question? If I am the seller and the item I shipped arrived badly damage with damage to the shipping box how do I proceed with handling a refund to the customer? Do I have them request a return? The item is not able to be returned so not sure how to ...

Resolved! advance listings

Will list items to be posted Feb 1 Have done all the work on them put in date want to start selling get to the end only options are post or draft items are in draft need to know will they automatically post on date chosen or do I have to post. have h...

Ebay Integration with quickbooks question

Alright, so I just got the QuickBooks for free with eBay for this year and so far it's going ok. But QuickBooks is showing Gross Profit AFTER shipping costs are taken out, so I feel like their Profit and Loss sheets are not accurate and are not going...

Listing Fees

We are having issues listing our items. eBay is charging us a $2 listing fee even though we have most of January’s free listings available and plenty of room in our monthly selling limits. This issue started the beginning of January. We tried getting...

can I use funds in my selling account to pay for future purchases before I with draw them?

Ebay 1 Day Handling time for sellers?

If I set my handling time to 1 day and I sell on item on Tuesday. Am I shipping it Wednesday or Thursday?I'm not sure if they consider Wednesday the handling day or expect it to be out 24 hours from sale. Thanks!

Turbo Tax listings removed

eBay removed all of my turbo tax listings because apparently Intuit complained. But yet there are thousands of other listings for turbo tax still out there. Has anyone else had theirs removed?

Ebay Item number keeps changing

i am noticing my ebay item number seams to keep changing every 30 days or so . I do use a authorized 3rd party software for listing and it will print a tag for the item for me with the ebay item number on ir but when i go to look for it after a few m...

Buyer wants to back out due to is not seeing "Local Pickup Only". His first language is not English

I listed a Treadmill and a bidder bought it, but now wants a refund as he did not notice that this was for "Local Pick Up only." I sent a 'second chance' message to another bidder but haven't heard back. I had about 20 bids. Should I give the guy a p...