Selling

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Change to Leaving Feedback

We left feedback yesterday (for several buyers) and it was the same as it had been for years. Quick and easy. Today, we left feedback and it had none of our previous info - several different 'thank you' type messages. We had to start from scratch. Ev...

Resolved! Service Metrics - outside MBG window

Trinton from the eBay team said in this post: I can confirm that a return request or item not received request should not count against a seller' service metrics if the request was made outside of the 30 day protection time frame. These kinds of requ...

ebay layaway? buyer wants to pay for me to not close the item as non paid.

Buyer won auction 2/18 has almost 1000 positive feedbacks as a buyermade a bunch of excuses about how hes waiting for some money from other sales and promised to pay by yesterday. money never was sent. I told him he has until 6:23 to make payment or ...

How can I refund a portion of the shipping the buyer paid?

I overcharged the buyer on the shipping costs. How do I send a refund?

Shipping today was certainly a good idea after the long weekend...

So I didn't ship Friday because of freezing rain (only 14 customers were affected by this), and today I did all my shipping, 47 USA & International and 13 for Canada & UK. I even risked getting a ticket to ship the Canadian ones because there's some ...

Q4 2022 results today,roadmap for 2023? Recommerce Report

ebay reports Q4 2022 results after the bell today, with Conference Call with stock analysts at 5PM ET. I'm pretty sure the valueaddedresource blog will provide coverage from a seller viewpoint. While these reports are aimed at investors, ebay sometim...

When openoing an item in our store, a different item opens up

I was just editing some photos from the store. The store is sorted highest price first. When I open an item with right click as I have been doing for days, it opens a completely different item. When I sort by lowest price, it does the same thing. I r...

Listings Disappearing

Is anyone having listings just vanish? Been selling on eBay for many years and just noticed this morning that several (at least 10-15) are just gone. Is anyone else experiencing this?Thanks

Scammed by a buyer

I sold an iPhone recently and the buyer paid straight away. I sent the item special next day delivery and then went on holiday. I stupidly forgot to put the tracking number on the item, I hardly ever use ebay so it was a stupid mistake. Unbeknown to ...

Resolved! Video uploading successful, but the result is start-stop play, not continuous video

I recently uploaded an MP4 file to a listing. The file was approved and is now part of the listing. The only problem is that the video plays herky-jerky. It does not play continuously. The video will play for about ten seconds, and then stop for ten ...

Seller screwed

Just spent nearly five hours with Ebay customer service. Sold an item, shipped it out and received delivery confirmation from USPS and Ebay. Buyer at first claimed box was empty, but then changed his story to "Received item not as described" to get a...

Seller protection Ice Storm

Ice storm in the north- will there be seller protections? Nothing posted on announcements board.

Unsure of buyer

Hi, I've listed my vehicle for sale today, never sold anything on ebay before, and have had an email asking for my PayPal address for them to make payment without even seeing the vehicle- is this normal? Seems a bit fishy to me?

Increasing buyer fraud issues.......

In the categories that I sell in......many of my auction are under $20....... I am having huge issues with chargebacks outside of the ebay system....under "disputes for unrecognized charges". Even though I am shipping to the billing address on the eb...

Are mail carriers allowed to drop mail outside on the porch for businesses?

My main mail carrier never does this. If we aren't open yet or on Saturdays he holds the mail until the next day for us if it's too large for the mail slot. When he goes on vacation or has his day off, all of his replacements do the same except for o...