Selling

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Buyer came back to me FIVE months saying item not received - do I need to respond?

Honestly, I'm a bit perplexed by this. To summarise:Was clearing out items (like we all do)Posted the item to the address the buyer listed on his eBay profile (and confirmation) back in late December5 months later, says "never received item, can you ...

Sales Report: Gross Sales and Net Sales

Sellers Hub, Performance Tab, Sales. For the purpose of reporting income, calculating taxes owed, etc, what figure do I use as top line sales? Do I uses "Total Sales" that includes seller fees, shipping paid by buyer, and buyer sales tax handled by e...

Question

If I use the new eBay international shipping program do I still need to figure out international shipping rates or just the domestic rate to get to ebays shipping center? Thx

Resolved! eBay let the buyer keep both my money and my item.

Riddle me this, people. I sent an item to the buyer (US-China). The buyer chose the delivery method - USPS First Class mail, which does not track in his home country (or so we thought). Time goes by. The buyer files a claim against me for a full refu...

Ebay keeps items active after they sell

I have not changed anything in my account, but a few months ago, when something sells, it stays active. I have no idea how to fix this and it's so hard to get ahold of ebay. I hate them btw

Combining shipping for multiple purchases under one order.

Another buyer purchased two different items from me yesterday. One order, two different items. I would like the ability to combine the shipping costs every time this happens. Most of the time this happens, one or more items are on sale, which prohibi...

Resolved! Variation Listings quantitities being updated by ebay randomly AHHHHHHHH!!!

I've seen this pop up on the message board a couple times. But the only responses I see are other people saying they have had the same problem and ebay saying contact us. To refresh: the issue is I am doing nothing, happily enjoying my day, then look...

Should I use colored packing slips for shipments?

I almost always include a packing slip on standard white paper with orders, asking the buyer to contact me if there are any problems with the order. I'm thinking about using ones that are colored bright. Does anyone know if this will increase the cha...

Resolved! NO seller support on EBAY

I sold an item , the buyer returns it missing parts and damaged. I then contact ebay regarding selling protection , they say to file a complaint in the buyer abuse form. I do that. They say do not issue a refund. Needless to say , the refund window p...

Having To Enter Listing Info Multiple Times :(

This started happening a few days ago. I have to enter listing info 2 or 3 times before it "sticks". Very frustrating as it is taking 2-3 times the time to list (which really ruins ones day).Is this happening to anyone else? I have tried removing and...

Resolved! Potential Scam Hurting My Tracking Uploaded Rating......

Sold an item for $60 on May 20th.....needed to ship across the country to California. On May 21st buyer opened a payment dispute. Claiming he didn't recognize the transaction. He then began HAMMERING me with messages wanting to know when the item wou...

Free returns.. buyer used 3rd party shipping servkce

What happens when you offer free 30 day returns but the buyer used a 3rd party service? Does the 3rd party cancel out any obligations?

LEAVING NEGATIVE FEEBACK FOR UNPAID AUCTIONS ONLY

I posted similar year 2 ago. Everyone give me the Yada Yada sellers can leave NEG FB for buyer since???I know all this and setting buyer requirements. I REITERATE having an option to leave NEG FB when buyers win auctions and DO NOT PAY!!! This and th...

How many days of inactivity for SNAD cases to close?

A buyer opened a case against me on May 2nd, and it was eligible for escalation on May 5th, although the buyer never responded again after my last message in the claim. How many days does it take for it to automatically close? I read on Google it tak...

ebay finally launches new Focus Category --- High End Streetwear

I am not surprised, because streetwear buyers are basically sneakerheads looking for something to wear with their expensive sneakers (yes, I'm being a little snarky and not entirely accurate): https://www.valueaddedresource.net/ebay-authenticity-guar...