Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Buyer files "item not received" then orders another one

I had someone buy something from me and a few days after delivery, they filed an item not received. I reuploaded the tracking number for it as it's been delivered and now the same buyer bought another one with a note saying they're buying another sin...

multiple seller ids

Hello sellers--- I have 3 ebay seller ids. My newest one has only 3 reviews on 4 sales. I made my 5th sale on this id today. Buyer has expressed concern over packaging. I have hundreds of positive packaging reviews on my 2 other sites. Am I allowed t...

Ebay ruining members' life

I have been a ebay member for about 16 years. I never had anything restrictions or holds. Out of the blue ebay has been putting on hold and restrictions for days and requesting impossible things I cant do . Ebay has asked me to provide proof of shipp...

Opal valuation

I have a 3.45ct Mintabie opal which I am struggling to put a value on. It is 12.8mm X 11.0mm X 3.6mm. The body tone is around N7-8 and the brightness is B4-5 If you contact me I can send images of this opal. I've had valuations from £400 per carat to...

Resolved! International shipping hubs

Hi there, can anyone explain what exactly happens at the ebay international shipping hubs when they receive an item (assuming they all have standardised processes)? Does ebay simply slap on a new shipping label over the new one and send it off withou...

Resolved! Sudden Sales Plummet

I've had the oddest several months, with NEARLY NO SALES. That's become a trend this year. eBay once outsold my own website and Amazon. Now eBay's a distant third. I'm hoping the eBay Open will answer some questions for me, but that's not the route i...

USPS Refusing to Accept EBay Sales Documentation

On a couple of recent lost shipment claims, USPS keeps asking for the same info and refuses to accept EBay sales documentation. They seem to be looking for a standard cash register receipt to establish the sales value. Anybody found a way around this...

Resolved! Probably a Fraud Return Request

Customer asked for a return on two earmuffs that touch hair and skin. The add specifically states returns on those items are not accepted. Customers reason (Changed their mind) They were too tight on their 4 YO heads") This was the first of it's kind...

Resolved! Your account is currently limited due to suspicious activity.{e253567-1139141x}

Hi,Anybody can help me if my account will be reinstated in futur.I am using my ebay account since 2009,On 9th December my account was restricted for new listings for 10 days,and i received an email from Ebay on it,but suddenly on 13th all my live lis...

I have covid.

I need to cancel two orders so that I don't expose anyone. How do I go about it?

Resolved! Can anything be done after INR case is closed?

Sold item to buyer, the item got lost in the USPS system for a while. Buyer contacted me after about a week and started calling me a scammer and accusing me of not shipping the item. I apologized for the long wait and said tracking shows its still on...

got an offer on an item but buyer is wanting more photos sent

I got an offer from this buyer: in their profile picture is their email address and they want me to accept their offer but to then send additional photos to that email so they can confirm the items condition before sending payment. Now im like 90 per...

Resolved! authenticity guarantee

I shipped a brand new pair of shoes to the authenticator, and while the shoes left my home with only minor damage to the box (which was photographed and shared with the purchaser), the authenticator later denied the shoes due to the condition of the ...

Resolved! Who knowhow long the new seller open the promotion lising rights?

1As the new seller, we can't open the promotion listing function.Who are willing share how to solve this problem? And anyone has the effective strategy for this kind of new seller? I feel worst of nothing can do.