Selling

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Item not received..issued refund...is there some way to get my money back.

Buyer stated they did not receive item. Buyer made a big fuss about money and I refunded them the full purchase price. I did an inquiry with USPS and they show it was delivered. What can I do to get my money back? How do I handle this? Thank you!

Resolved! Not getting any views

Why are most of my items not getting any views? Anyone have any suggestions?

Unable to update email

when I opened my eBay account many years ago I had a Hotmail account email. I thought I had gone through all my accounts and updated to my new Gmail account. However back in January I accidentally signed in under my Gmail account which then created a...

Ways to Give an Buyer an Appropriate Feedback?

I recently received a dishonest feedback (could be an honest mistake but I doubt it) from a buyer who wrote a feedback that was inaccurate about what was sent to him. I wrote a detailed message to eBay explaining why the feedback I received should be...

How to Improve Seller Performance Rating after Below Standard account limitation

eBay Acct fell 'Below Standard' and Seller Restriction was lowered to '0' listings approximately October of 2024. -Requested seller limit increase as of March 2025, with automatic denial via online portal.-How am I supposed to improve my 'Below Stand...

I sold an item and can't find it to ship it. How do I refund the buyer?

Resolved! Reported Counterfeit Item, eBay Didn’t Find Violation of Policy?

I confirmed with a manufacturer that the product I purchased is a counterfeit. reported it to eBay. “We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent.” Ob...

eBay does NOT value sellers anymore - We are getting screwed on returns

3 times in the last 10 days I have had returns marked as "Item not as described" when it the item was EXACTLY as described. The most recent item was listed as "For Parts/Not working". I described the item, its condition and advised I do NOT know what...

Customs clearance

Dear experts,Tracking number: 507530375063By 4PX carrier from China to Japan.As a seller I don't know to understand its status:"Custom clearance exception". If I understand well, if tax is needed the buyer should pay it.If the buyer open INR dispute,...

Resolved! Auto pay deactivation

I am just getting back into selling after about a 3-4 year break. Apparently they added this auto pay thing to my account without my knowledge or consent. How do I deactivate that? Everything I have googled doesn't seem to work and customer service i...

Resolved! Returns

Hi Community,Question I watch a person on a chad channel. Here is the question he does not accept returns, ok so when he get some buyer that want to return an item they file a return via ebay. Ok great in his store in the policies he has buyer pays r...

no sales on ebay are we still up and running ?

Sales have came to a stop it is pretty sad when mecari and bonanza generates more sales then ebay is anyone else feeling the pain ? i have almost 1,100 items listed and normally get 3 to 4 sales a day but the past 2 weeks everything came to a stop i ...

FEE ON TAXES BUYER PAYS

WHY AM I PAYING FEES ON TAXES THE BUYER IS PAYING??

Order events

I would like to subscribe to order events to be able to know the status of orders in real time. But I don't have a topic in the notification thread about the status of orders.

About listing

Subject: Unable to List Products – Listing Failed IssueHello eBay Support Team,I hope you are doing well. I am facing a continuous issue while trying to list products on my eBay account. Every time I attempt to list an item, I receive the following e...