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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

add to every listing

This morning everyone of my listings were flagged for not having scale in the listing. They were there yesterday so they Ebay removed them to add additions work to the seller. Why ??????????? The title for each and every listing also has the scale li...

Resolved! Is sponsored worth it? Item placed at the bottom of page 3?

I thought I would try and kick-start sales, so I revised a few listings with the sponsored feature. I assumed I would get decent placement, but that hasn't been the case. One item is now listed lower than it was before I signed up for sponsorship. Am...

Buyer wants refund due to damage before tracking shows delivered.

I just sold an item and the buyer is requesting a refund due to damage when the tracking is showing it is 2 states away in transit. They requested it Saturday night at 11:30pm. When FedEx is saying it was going through Arizona at 10:43 pm on Saturday...

Is anyone else's metrics getting dinged unfairly over late deliveries?

I have been getting my metrics dinged for reasons that should not be affecting them, and I am wondering if eBay is now punishing sellers over carrier delays. In every case, my orders have shipped with valid tracking well within my stated handling tim...

Heads Up Sellers!! eBay allowing buyers to pay what they choose on Best Offer options?

Today, I received and then declined an offer for $30 on a list price of $42.99 from a US buyer. Thinking the matter was finished, I went about my day to discover moments ago the item was purchased for $35 by same buyer AFTER the offer was declined an...

new store not working

so basically i recently purchased a subscription to the basic store on ebay but it will only let me post 10 products worth up to £650 (instead of 1000 products). However, i also cannot link any products to my store (please see picture with error mess...

Resolved! Item Not Received Case Opened After 5 Weeks

I'm curious how other sellers would handle this situation, as this is not the first time I have encountered it: A buyer ordered an item from me on April 14. We shipped it the same day by USPS First Class with tracking. USPS shows that it was delivere...

Views

Why do all of my items show no views now? This started doing this yesterday. Thanks

How can an item with 5 days to go have 5 bids and still remain at the min. bid?

I understand about proxy bids and all but I've been watching several of my items over the past few weeks, and I see items that show multiple bids sell for minimum bid?When I go to bid on an item as a buyer, it will only let me bid the next increment ...

Resolved! Where in the world has common sense gone? Is that now banned?

I volunteer twice weekly at my local thrift shop. It's very rewarding and I feel lucky to be used there for my knowledge. We don't always get primo items donated, dirty, broken, stained linens come to mind but yesterday took the cake. Unloaded a huge...

eBay seller(s) Indictated in huge scam

Remember some posts from sellers that were asked about receipts ? This may be why. "During the three-year joint investigation conducted by the Office of the Attorney General's (OAG) Organized Crime Task Force (OCTF) and the NYPD's Grand Larceny Divis...

Charity Sales - sample authorization letter?

Hello all, We are looking to set up an Ebay Charity Sales account for our non-profit. Is anyone doing the same and has a sample of the "Letter of authorization, signed by the principal officer" required to set up the account? Not sure what we need to...

"Promoted Items" that I paid to promote has been removed from all 153 listings HELP

All "promoted items" that I paid for, no longer indicate "Promoted". Don't have the option to promote any new or current listings. I have 183 listings and am completely panicked!

Resolved! How to Report Scammer Who Isn't an Actual Buyer

Today I sold an item and received a message from someone asking me to send it to an address other than the buyers registered address. The person who sent me this message is NOT the buyer so I don't want to report a problem with the buyer, who has don...

My Account Has Selling Restrictions because Listings With Variations Had a Software Problem

Last summer I went on vacation and ended my ebay listings that had variations of record titles and quantities for sale. After vacation I relisted them and some of the variations reset their quantity status while some remained accurate as to when I en...