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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

Huge discrepancy on 1099K form

Hi, I see that actual My eBay sales report for 2024 shows almost 4X in sales more than what my 1099K form reflects. How can the discrepancy be that much? How can my 1099K only show about 1/4 of my sales? First time doing eBay taxes, any help is appre...

Buyer claims odor and demands large % refund

I sell very high end lightly used clothing and have a 100% satisfaction rate. Do not offer returns as past experience showed that returned items often were received in unsatisfactory un-resellable condition. Sold a very expensive jacket (not wool) in...

International Buyer is Claiming Package Wasn't Delivered Despite Tracking Data

Tracking data shows the package was delivered, but the buyer is disputing that. She wants a refund, but I know I'm not responsible once the package was accepted and shipped from the domestic shipping hub. What should I advise her to do?

Camera for Close up listing pictures - not a phone

I have been using a Nikon Coolpix P90 for a long time. It is ok but I need to fix up the pictures in my computer every time before I can list something. I take pictures on my kitchen counter top where where there are a lot of overhead lighting. The s...

Need some guidance from other ebay members

Ordered some printer cartridges off another eBay seller. The package arrived empty and the PO marked the package "Received open" and the cartridges are MIA As a buyer, I know I can file a SNAD claim and get my money back. I really don't have any othe...

Resolved! IF MISSING PHOTO EDITING TOOLS after recent eBay update, try right clicking on an image to edit

Since the recent update to listing tool, I can't see the photo editing tools/icons: the two dots that are supposed to be on each image for editing (nor an editing pencil icon). Today, I right-clicked an image while editing a listing and the image ope...

Resolved! Am I protected in this situation?

First ever charge back... Item was delivered and he left good feedback He did notify me about the double charge and said he would take care of it... It didn't show double payment on my end.. He was a great guy to talk to and loved the item.. Do I jus...

Am i about to be scammed??

Hi, I've recently sold 18 bottles of engine oil on ebay. Buyer paid no problem. I packaged them myself so know they were definitely all there. Today upon delivery I have a message saying that 4 were missing, and sure enough a photo to 'prove' this. T...

Authenticity Guarantee unfair for Vintage Jewelry Sellers based on Gold Karat Weights

We are a very reputable vintage jewelry shop with Ebay since 2006. We have had 3 items fail the Authenticity Guarantee because of metal karat weight...and it is LUDICROUS. That they have the ability to "put fear into our buyers" over non industry sta...

Resolved! Returns after issue requests

Buyer bought an item, bad weather got the item shipped back to us-(buyer notified us that this was happening)....taking over two weeks, in which time the buyer opens an issue request saying it was never delivered. Buyer sends several messages asking ...

Promoted listing option missing

I listed 13 items for sale and added them to my store but it no longer has the option at the bottom to promote the listing. I do get a notification saying that I have 13 items that need my attention. however the options not there in either the mobile...

Why Ebay charged me £52.46 as accrued selling costs

I reently sold some seeds. I posted all those and now waiting the fund to get release from ebay. I asked those to ebay but instead of getting the fund I have been charged £52.46 as accrued selling costs. Any idea whay Ebay charged me that. The listin...

Suspension & Restrictions

Hello, I just want to pass this message on to all sellers. Be aware, Ebay can suspend or restrict your account at any time, for as little as 24hours or indefinitely if they see fit. And, they'll do it, without ever giving you a reason, as to why.Duri...

Missing symbols?

Anyone else have their star and store symbol missing by their user name?

VERO word violation on Hydrojug ?

As a seller i believe most of us face same issue here shipping from china i recently got vero word only because “hydrojug” but there are lot who selling on this platform and only on those items for which i am getting orders occasionally Here is messa...