Selling

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Resolved! Partial refund on returns

Today I have a customer opened a return request. I sold a brand new laptop to him 2 weeks ago. He used the reason "not as described" as the return reason but in details he says "the list description shows it is a 2-in-1 laptop but I want a laptop". I...

Should I file a theft report to the Postal Office?

I recently sold a Gotham Knights Collector's Edition Diorama Statue for 130€ approximately. This user in question sent me a good offer and I accepted it as he seemed like a "reputable" buyer and had impecable reviews, his account also has some listin...

Uploaded on time but no carrier scan

Hi eBayers!I need your help, I just scrolled at my overview page in Seller Hub and then I saw that my 100% of tracking number uploaded on time and validated went down to 97%I clicked on that in order to figure out why and I dont get it, The item arri...

Desperate Times calls for Desperate Measures?

Hey Sellers, I would like to share my two-cents worth on those affected by "slow sales"...For those of us who have been selling (and buying) on eBay for many years, we've seen a number of changes made to the eBay platform. Most of which intended to b...

Resolved! My associate was disabled from E-Bay permissions 1 hour after listing products

after leaded 300 listing over the past week, my associate was suddenly and without warning disabled from working on my account.le to assist. I have had my account for 22 years without incident and now EBay disables an employee from doing her work on ...

Resolved! Probable Buyer Fraud

In early August, a buyer purchased a pair of motorcycle boots I put up for sale. The boots were shipped via USPS and according to USPS tracking, they were delivered to the address provided by the buyer. Later in the month, the buyer claimed he did no...

Promoted Listings-Update your Campaigns!

My sales, impressions had flatlined. I remembered @nuclearomen telling us before to end them periodically. So I did end all of mine last night - re-did them all and awoke to 11 orders between 2 accounts. Sold 2 more today. If you do PLs (standard any...

Slow Sales - Looking on the Bright Side

Looking on the bright side of slow sales, August was so bad that I saved a significant amount of money on: -Packaging materials like tape & bubble wrap-Gas for trips to the Post Office-Ink & Paper for the printer Another savings was not spending as m...

Bank Dispute Over Payment - Advice Please!

We sold (4) rare Figural Christmas Light Bulbs, totaling over $1100. We received payments and sent the light bulbs out to the buyer the next morning. After we sent the package, the buyer sent a message, wondering if payment went through because she i...

Resolved! reply to the comment

how I can reply to the comment through community

Is it time for EB to change the metrics for "below standard" or "standard levels?

Is Ebay using the same metrics for determining what is "above" or "below" standard that it was using 10-20-30 years ago?I think so. I don't think the needle has moved and we as sellers are being being judged by a) the economies of past - how the cons...

How To Properly Appeal a Dispute Resolution

I recently sold a listing that contained 48 items to a buyer.The buyer filed a dispute resolution for a full refund. They only sent me back 15 items but eBay automatically issued them a full refund based simply on delivery confirmation. I have attemp...

Resolved! Question on International Shipping EIS Advice Needed

Hello, I just received an order shipping directly to Puerto Rico. I thought this would automatically go through EIS since I am enrolled. However, it is not going to a hub. It is going direct on the order. I do not ship internationally otherwise. I th...

Tons of Listings Removed - Chance listings policy

Hey guys, I just wanted to see if anyone else is dealing with this problem. I sell Pokemon cards here on eBay and have been doing so quite succesfully since 2021. I have almost reached 9000 total feedback and have a perfect 100% positive feedback sco...