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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Why does eBay Not Prohibit Freight Forwarding?

I do this on the side. I am not a profession eBayer. I made the unfortunate mistake of not initially filtering out where I shipped to and quickly rectified that but left Canada open. Unfortunately, despite using USPS Priority Flat Rate Boxes, which a...

Haven't received a notifacation for buyer's request to cancel....

Buyer wanted me to ship $150+ purchase to a different address and said he'd looked but didn't see anywhere to change the address. I gave him the usual "no can do" and told him he'd need to request a cancellation then repurchase after he'd updated the...

Suspended for shill bidding

I was given a 7 day suspension because another member of my household bid on my items. I initiated a chat support yesterday to resolve the situation. Unfortunately the chat support was clearly in another Country and details were lost in translation. ...

Check your Seller fees

I sold an item and I priced it calculating sellers fees, plus promoters.subtracting those fees I wanted my proceeds to be no less then 2000. We’ll it did not make sense. So I read mor of the sellers. Fees. My buyer paid 2450 including tax and shippin...

Item Delivered Dec 1; Today Jan 9th Buyer Reports it's Broken

My buyer received their item on December 1, 2022, but did not open or review the item until today, January 9, 2023. The item was shipped via UPS. What recourse do I have? Is it likely UPS will honor a claim this late? I have not even asked buyer if t...

IRS delays 1099K for 2022 $600, but eBay still blocking payout $ for 2022? Please input. Thanks!

IRS delays 1099K for 2022 $600, but eBay still blocking payout $ for 2022?Making good sense and fair, if eBay still blocking payout $ for 2022?Because some sellers say for 2022, IRS is going back to the old rule, $20,000 and 200 transactions?Should e...

Can I Get Rid Of This Pest??

Help Me Get Rid of "Help" Button? This eBay "Help" button floats on the right edge of the page in several forms I use daily. It's there on the listing form and here it is on my Ship Items page. I don't need any help! The darn thing is in the friggin ...

Restricted for following customer support’s direct instructions??

Had to cancel a sale due to the item being damaged in handling. Talked to multiple customer service agents about how to cancel the order and issue a refund since the funds were locked in PayPal until delivery, and they all assured me that the best me...

Resolved! Sale from December 30th 2022 Counts towards 1099-K for 2023?

Hi, I made a larger sale (~$300) on Dec. 30th, which netted a $247 payout on January 3rd, 2023. My question for reporting purposes is did this count towards 2022 or 2023 from a 1099-K perspective? Either way it is fine, just unsure of how eBay handle...

Are accepted offers without a payment becoming a problem

Once again I had an offer for a product. I accepted immediately and then no payment. For a small seller like myself its happened way to many times. Any ideas, comments are appreciated. Thx.

Someone stiffs you on a payment and you cannot give them negative feedback?

Now that I accepted a offer from a buyer, he hasn't paid me in a week. I see multiple comments that the buyer has stiffed multiple sellers, not just me. Yet no one has given the buyer a negative rating. Why? They can't. You have to fix that. How am I...

Filing a claim

The claim bot insists I can't file a claim on an item that was broken in shipment until the 8th. Now it's still telling me to wait until TODAY which is the 8th! Has anyone else had problems filing claims?

Buyers and Ridiculous Feedback

So we sell GREATLY discounted items from retail and this buyer puts in a feedback, and I quote, “some sellers sell this item for 300 dollars, It’s not worth it. “I paid 149.00 for this item and it is so small….Not too pleased with purchase”. I replie...

eBay Branded Supplies ... disappointed right now

The box size I buy most often using my Store Discount Coupon is not available. Am still waiting for a return message from them to learn if it has been discontinued or just out of stock? Also asked if its out of stock when will it be re-stocked. So fa...

Buyers can file a package intercept?

I never had any experience with Package Intercepts because average price for my items is about $25. USPS site shows that intercepts can cost $15.95 plus Priority Mail postage which is 8-11 dollars in some places.Someone bought an item at $30 and said...