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Negative feedback by a buyer who used a freight forwarder

Recently I got a message from a buyer who said the tablet they ordered wasn't working properly as described and wanted to return it. No problem for me as I messaged him to make a return request through eBay. However, the buyer said that they live out...

Resolved! Any experience with counterfeit product removal request ?

I was just recently made aware of the fact that my product is being copied and sold on ebay and amazon. I have heard its horrible quality, but that aside, its not right for ebay to support this type of actions (despite of their assurances that they d...

Resolved! Tracking Stuck on “Accepted” – Buyer Filed “Not Delivered” Case – Need Advice

Hey everyone, Iâ€™m dealing with a frustrating situation and could really use some advice. I sold two separate items in different listings, uploaded tracking for both, and personally dropped them off at USPS. However, both shipments have been stuck o...

Shipping policy changing a one time listing to no shipping cost without changing shipping policy

I want to change one item that is listed to no shipping cost without changing the existing shipping policy on all other items listed. How is this done?

Resolved! Wrong Product Weight and buyer already paid

Hello, This is my first time selling something on ebay. I'm not sure why ebay listed my product as 18lbs when it was 1.8lbs. The buyer paid a lot in shipping. Is there a way I can refund them now? I haven't bought the label yet but it would be $15. T...

domain name listings being blocked

I have a handful of Domain names I've been posting over the last week. The first couple posts went as planned and all of the sudden one came back as hidden until I fixed the violation of offering to sell outside of ebay. I keep being told to revise t...

Reminder: Seller Check In is Friday, March 7th, 3 to 5 ET

For those who are interested, schedule for this free event is here: https://events.ringcentral.com/events/spring-seller-check-in-2025/registration?utm_campaign=2.18+SNA&utm_source=SNA Replays will be available. I'm sure a good summary of the main ses...

eBay Academy Discontinued?

devon@ebay kyle@ebay elizabeth@ebay - I noticed an announcement in the German community about eBay Academy being discontinued with the instructional content therein becoming inaccessible at the end of this month. Can you find out if this only affects...

counterfeit nickels being sold on eBay

Even after reporting specific listings, eBay keeps replying that they see nothing wrong with the reported listings even though I reported them as counterfeit coins being sold as genuine. The coins reported are well known counterfeits being manufactur...

Resolved! Why can't I leave negative feedback for a buyer?

I had a "buyer" who straight up lied about an item I sold him so he could return it. It was a piece of stereo equipment and he said it "didn't work". When I received the item back it worked perfectly. First of all he only had feedback of (1) and I wa...

any bookseller seen this set, would it be banned?

Does anyone recognize this set? It has no set title, has various authors. Has the swastika but published in the 1970s. I flipped through a few of the books and it didn't seem to be Nazi propaganda. But would I have it banned due to the swastika? Ther...

Where are the "Ending Today" listings now found

I daily review my ending items and make necessary adjustments. That link has disappeared in seller's hub??

Things To Remember When Using SIO's

I just thought I would pass along something that sellers should be aware of before making Seller Initiated Offers (SIO). If you're one to fiddle with your "handling time" or "time-away" settings due to unexpected events, you need to be aware that onc...

Resolved! How do you remove a follow up on a rated item?

How do you remove a follow up on a rated item? I mistakenly left a follow up on another rated item, wrong person.

Resolved! “Can’t ship to US” scam?

I’ve recently have a buyer message me saying they’re trying to buy one of my listings but it “won’t ship to New York”. I have global shipping on and I’ve checked in my settings and there are no problems. I’m starting to believe it might be a scam sin...