Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Resolved! Free shipping & Expedited Shipping

I should have asked this sooner... Is there any way to make a shipping policy that has free shipping but calculated Expedited Shipping? Thanks

Buyer return complications

eBayer of 23 years. I am in need of some advice. I have a buyer that won an auction for an 120 yr old gold coin. The buyer filed a claim that the coin received was not the same coin as the one in the auction. A second reason is given that the coin is...

How Do You Get Ebay to call you...I need to speak with an agent.

I have tried everything to find a link to have Ebay Call Me...I am a long-time seller and can not believe a company makes it impossible to talk with someone...What a way to run a railroad!!!!

Issuing full refund for return; what do I do about the return mailing label?

I have a dissatisfied buyer who is going to return the item he bought for a full refund. As I was going through the process of issuing the refund, I briefly saw something about providing a return mailing label, that I could either do it from the list...

Removal of Listing

Ebay took down my listing for a fairly complex unassembled mechanical piece with lots of sub-parts. I'd spent a lot of time on pictures of sub-parts and on researching & writing the description. My fatal flaw - and I get it - is that I'd used a manuf...

Buyer wants to return an item, ordered by mistake because they didn't read the description

I really don't blame them, eBay made it almost impossible to read the descriptions with their promos, why can't they just show the item and the description all together rather than throwing all those annoying items in your face in the middle, I think...

Artist identification

What is the best cute to try and find information about artist identification? I have googled and found similar paintings but not exact or with the same monogram/signature. This is what I am trying to identify, does anyone know or have any suggestio...

Authenticators at aren't consistent enough

I've sold thousands of shoes on ebay. The authenticity program applies to any shoes sold over $75 on the platform. I've had instances where I sent in a brand new pair of shoes and it gets sent back to me and the sale being canceled because the person...

ebay relisting items I removed.

I had a diecast car and a set of action figures that were never bid on and I decided not to relist them and removed the two listings. This was the beginning of February. I logged in today to find the action figures sold. ebay relisted them without my...

Resolved! WHERE IS MY INVENTORY??!!!

Last November, I went into my Inventory to relist fall/winter items and most of it was "GONE". eBay had no explanation, so I thought I must have done something wrong, even though I had done the exact same thing for years. Today, I went into my Invent...

Why aren't my items being seen or selling?

This question I know has been asked a million times... but here it is again. I have 540+ items listed in my store - mostly nearly new items of jewelry. eBay has rated me as Top Rated Seller PLUS. I have followed every recommendation that eBay have re...

Ebay Authenticity Guarantee

DO NOT SELL SNEAKERS THROUGH THIS PROGRAM! I was completely baffled. I've never purchased Yeezys from anywhere other than through the Adidas confirmed app. The reason I received was " doesn't seem authentic". I literally have my original emailed rece...

Resolved! Shipping to EIS in Commerce California

Hello everyone! I had to ship a package today to the eis that's located in Commerce, California. I know it's a legitimate shipping address and I've shipped to the eis in Illinois before, but never this one. At the post office, the clerk had some issu...

Ebay, please teach users the difference between ADD TO CART and BUY IT NOW

Venting as I combine multiple orders from multiple buyers, over and over again. Create a video tutorial that pops up the second time a buyer selects the same seller in a row. Please Ebay, add a feature that prompts buyers to use "add to cart" feature...

Ebay authenticators falsely rejected my authentic item

I walked into a Gucci store at a major mall in North Dallas , I have the receipt and the credit card transaction. I could even get both Gucci and my credit card company to send certified copies of these documents to ebay. but for some mysterious reas...