Selling

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Negative Feedback Removal Request declined

Hello! At the beginning of March, I received negative feedback from a customer who said the following: "This item description isn’t correct. It says the laptop is supposed to be a touchscreen. This touchscreen isn’t even working" https://www.ebay.com...

How do I change quantity of item

Resolved! Unfair Negative Feedback Issue on eBay

Hello Community Members,I recently encountered a situation where a buyer left negative feedback on my profile, alleging that I ignored their messages and provided a subpar item. What's frustrating is that I promptly responded to his one message. Neve...

Custom Label (SKU) mobile issues

I do not have the Custom Label (SKU) option in the item description when listing a item. Anybody in the eBay world have a answer or suggestion? EBay customer service was no help, I don't think the person I spoke with even knew what the Custom Label (...

No protection for Sellers on Ebay

What a scam. I dont know how ebay gets away with it.This is the first Item I sold and will be the last.I sold an Item, and customer paid for shipping. I seen a print shipping label button and I clicked it. It wanted $16 to print, so I messaged ebay. ...

Resolved! Some of your shipping labels have adjustments

In the past few weeks I received several “shipping label adjustments” from eBay charging additional amounts for USPS Priority Mail shipments already sent. Several months ago I got one for a package that was an odd size and overstuffed - I get that - ...

Terapeak Research

I sold the following in June of 2023 but I cannot find it on the Terapeak list. Lionel Post War 6464-100 Western Pacific Box Car O Gauge 1954-55 I have tried numerous combinations of Keywords in the title ...

Resolved! Bes practices - Non paying winners

Lately, I have tried to list an items that closes with a win from a bidder with zero feedback who does not pay. I have resisted the same item three times in a row and I continue to close the auction with zero feedback buyers who do not pay. I look at...

Resolved! eBay still auto-canceled an order even though I turned off auto-cancel.

I know eBay, even after decades of existence, can be a little rough around the edges, but even this took me aback.A (repeat) buyer won an auction, and when we contacted each other, he said he saw another item I was selling that he was interested in a...

Who files insurance - buyer or seller

Buyer says it's broken and asked about insurance. Who files claim?

Tax question.

Seller hub > Payments > Reports "Last year"Under expenses/fees it shows... Advanced listing upgrade feesInsertion feesPromoted listing feesOther feesTransaction feesShipping labelsDonations Does "other fees" include my store fees?

Listing

I have been unable to resume or submit new draft listings since yesterday afternoon. Am redirected to the "Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later." page on desktop. In the...

Buyer trying to say tax software CD is wrong year

I have a buyer who sent me a message stating that the tax software I sent them contained the 2022 CD instead of the 2023 one. The envelopes that hold the CDs are different for these years, so they included photos of the "error" containing a mash-up o...

Your daily problem report 3/27/24

This one has cropped up before...BE VERY CAREFULL when listing your items with the Bulk % off on the more they buy....You set the % on each tier in this case I chose only the 1st 2 tiers and changed the 3rd tier to the - which means no %. Well I fini...

Lost listings

Just started to sell again after many years. I spent a lot of time on two listings that are going to go live in a couple of days. When I went to review them - they are missing and only the last two awaitng live are there. Any hints if they are lost a...