Selling

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refunds

How do I refund a buyer if the item is broken during shipping?

Would someone help me out to find a person's feedback page? Sellers.Not the dribble at the bottom of a listing. The actual feedback section. I am going in a loop to what I don't want.Thanks in advance!

Swarms of low ballers

For the first time I decided to plummet the prices of all listings in one of my accounts for a day or two to get a quick burst in sales. The entire store selling all items at no profit. For example, selling a shirt at $4 instead of its regular price ...

Resolved! Scanned Packages and Stats

I know this may sound petty but it irritates me that I get dinged on the fact carriers haven't scanned packages. How am I supposed to control this? I mean really, I have 8 that weren't scanned and I feel this is just playing games with our stats. I h...

Resolved! My Ebay images have been hijacked by an Ebay competitor

A competitor on Ebay is using my images (and descriptions) of current and sold items for their own sales. My images are of the actual product that a buyer will receive, so I either have this item or the item has been sold to a customer. These photogr...

Is anyone else having trouble receiving Ebay call-backs?

Hello everyone! I have an issue. Over the past 1-2 months I've not been able to receive call-backs from eBay agents using the Automated Chat feature. It used to be (at least from 2021 through to about June 2024 that I'm aware of), I was able to engag...

Ebay Authenticity Program

Quick question. I sold a sports card that is going to go through the ebay authenticity program. This is my first time using this. Anyways, buyer bought it and i was just looking at the fees and i got charged a fee for international shipping and says ...

sellers cancelling an order after telling buyer item has already been shipped

Why does a seller cancel an order after already saying it has been shipped? How can it be canceled after already being 'supposedly' shipped?

Account got locked from security reasons. Issue calling Account Security Representative

Hello,I'm facing a significant issue with my eBay account. I tried to change my phone number, and then I was notified that my account has been locked for security reasons due to access from a third-party machine. The message I received was: "Your acc...

Buyer did not return our item

This is the address from the buyerThis is what we received from the buyerThis we what we sold the buyerWe sold this bible stand, buyer made a complaint (after they did not read the description!) then sent us a video in return. I'm trying to contact e...

Resolved! Item category

Hello all. A number of years ago eBay or rather their bots decided to move around three quarters of our (at that time 6k+ listings) from what we had them set at, to: Business, Office & Industrial > Electrical Equipment & Supplies > Wire, Cable & Cond...

Resolved! Why doesn't ebay deal with scammers

I am sick of getting scammers on ebay who make an offer of the full price for a buy it now item and then try to get you to converse with them outside of ebay with a view to getting your account details.I tried to contact ebay by chat about this and t...

Resolved! First selling experience, buyer wants to discuss international shipping on whatsapp?

Hi there!This is my first time selling something on eBay and my item has been bought by a new member that signed up the day of buying my item.I mean, I have been there: freshly created eBay account, no feedback...not his fault, as a buyer you really ...

Contacting eBay about a problem that is not listed anywhere for solution, we are paying for service

Spent nearly 1 hour trying to get a answer to a problem regarding a refund to a buyer. Nowhere was there any reference to solving the issue. Finally found "we will call you in 1 minute" . It has now been over a hour later, no phone call. The automate...

Item descriptions by mindless AI?

Lately, I notice a lot of Item Descriptions that are not written by a seller to describe a specific item for sale, but consist of a brief paragraph or two of totally vacuous, meaningless marketing word salads, such as "...this is a coveted object of ...