eBay

kimber_1911 · ‎09-15-2020

A buyer has requested to return an item that is "missing parts". which is not missing parts. I've waited three days and there's still not option to ask eBay to step in. My only options in "take action" is to refund or send message. Is my only option now to try and contact someone by telephone?

dbfolks166mt · ‎09-15-2020

If the buyer is requesting a return you may as well go ahead and let them return it, once you have the item back you have two days to issue the refund or eBay will automatically issue the refund for you. It does not matter if you get the item back with missing parts that were not missing when you sent it eBay is going to side with the buyer. If you ask eBay to step in the buyer may not only get fully refunded but they may be able to keep the item. Let them return the item, refund their money and block the buyer is about all you can do. This has happened to me and I have learned to accept the loss as part of doing business on eBay.

kimber_1911 · ‎09-15-2020

It is a $400 LP sent from USA to Norway. Not something I want in the postal system again. The LP isn't missing the innersleeve. The LP didn't come with one from the label. No copies did. I don't see why I should be at fault.

gracieallen01 · ‎09-15-2020

It really isn't a matter of you being 'at fault'. It is a matter of ebay having a Money Back Guarantee for any reason the buyer 'says'. You have one 'reasonable' choice. Agree to the return and refund when the item arrives. Otherwise, you may well be paying the refund and letting the buyer keep the LP - that is how ebay works nowadays.

Not saying 'NO' doesn't mean 'YES'.

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aldente28 · ‎09-15-2020

The only action you want to take is to accept the return. The end.

If you don't, ebay will issue a full refund to the buyer, let them keep the item, and issue a "defect" against your account.

Ebay has a money back guarantee which allows buyers to get a refund for any item they are not happy with. If you accept a return request, you can issue that refund when you receive the return. If you reject a return request, ebay will issue that refund for you (from your money) and the buyer will keep the item.

It doesn't matter what the truth is about the item. It only matters what the buyer claims. And, if you ask ebay to step in, you will lose. There is no counter to a claim of missing parts or pieces. There is no defense, no rebuttal. There is only acceptance, whether true or not.

Posting ID

fab_finds4u · ‎09-15-2020

You will eventually get the option to ask eBay to step in but it is a very bad idea to use it. If eBay steps in you are given a defect for having a return case unresolved by the seller. And eBay will automatically find in favor of the buyer. The buyer doesn't have to prove it was missing parts. eBay takes their word.. eBay is not going to do research and see it was never supposed to have an inner sleeve, You also don't want eBay to srep in because that usually results in eBay refunding and telling the buyer they don't have to return the item. If you don't want that to happen then you must tell the buyer to return it for a refund and further send them a return label or provide return shipping so they can return it.

ittybitnot · ‎09-15-2020

I've waited three days and there's still not option to ask eBay to step in.

That is likely a "blessing in disguise". Using that feature as a seller only accelerates the timeline of "found in the buyer's favor". Have you tried to explain to the buyer that there was never any "inner sleeve" in any of these? That is going to be your best bet, since you have to fund a return (and hope you get YOUR item back) or refund and let the buyer have this for free.

Asking ebay to "step in" allows ebay to make the decision of whether to refund the buyer from your money or allow you one more chance to send the funds to the buyer so that they can return it.

Though this all seems illogical for a normal business situation, it is how this place operates.

luckythewinner · ‎09-15-2020

@kimber_1911 wrote:
It is a $400 LP sent from USA to Norway. Not something I want in the postal system again. The LP isn't missing the innersleeve. The LP didn't come with one from the label. No copies did. I don't see why I should be at fault.

As a record collector for 40 years, I can't imagine a record company in 1993 not shipping product with at least a generic inner sleeve.

That aside ...

As a record collector for 40 years, I can't imagine a record dealer who would not provide a brand new clean inner sleeve when shipping a $400 album overseas.

While you may not be at fault, IMHO sellers on eBay need to take prudent precautions in order to limit the chances of misunderstandings.

When I list albums I always mention whether it comes with a generic inner sleeve, a record company inner sleeve, or a custom inner sleeve. And if it is a custom inner sleeve, I always note the condition and picture it.

If the album is over $10, I always include a brand new generic inner sleeve - even when there is a custom sleeve, so that the vinyl does not slide around and cause seam splits to the custom sleeve. And I always ship the vinyl outside the cover to prevent seam splits on the cover, too. Then the whole thing goes in a 3 mil poly outer sleeve, and then inside a new custom LP mailer with two filler pads.

All this packaging (new generic sleeve, poly outer sleeve, new mailer, and filler pads) costs about $1 which I build into price and/or shipping cost. For a $400 LP, this packaging (and taking the time to describe the inner sleeve) is cheap insurance against picky buyers or accidental damage.

kimber_1911 · ‎09-17-2020

This is not the issue. I provide a anti-static poly innersleeve with all my valuable records, and a poly outer sleeve. Its not about the generic innersleeve