Will this actually void Buyer Protection?

[bigdeals.etc]

Everyone knows the technical answer to this, but what about in actuality? Policy states that the buyer must return the item in the same condition as received. But when a buyer returns an item that is not in the condition as received, will they eventually still get their refund (usually at seller's expense)?

Buyers are still able to send back a rock and still get their money back, right? How is this still allowed when policy still says otherwise? Is ebay not bound to their terms of service?

[dhbookds]

You've been around here long enough to have read that Ebay can't tell whether you mailed the rock to the buyer or the buyer mailed one back to you.........

If you offer free returns, I gather you can deduct up to ?% of the refund if the item isn't returned in the same condition.  Outside that parameter, one has a choice of a total refund or taking a defect for not resolving the case.  

There will be exceptions, I'm sure that some sellers will get a "good" rep who will handle it differently........

[luckythewinner]

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@bigdeals.etc wrote:

Everyone knows the technical answer to this, but what about in actuality? Policy states that the buyer must return the item in the same condition as received. But when a buyer returns an item that is not in the condition as received, will they eventually still get their refund (usually at seller's expense)?

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Because eBay has no idea what the seller sent or what the buyer returned.

So they flip a coin to choose who foots the bill, but they use a two-headed nickel so the seller always loses. 

[gracieallen01]

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bigdeals.etc wrote:

Everyone knows the technical answer to this, but what about in actuality? Policy states that the buyer must return the item in the same condition as received. But when a buyer returns an item that is not in the condition as received, will they eventually still get their refund (usually at seller's expense)?

Buyers are still able to send back a rock and still get their money back, right? How is this still allowed when policy still says otherwise? Is ebay not bound to their terms of service?

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Ah-hahahahahahahahaha.  You funny person, you!  Thank you for the Monday morning laugh of the day!

Just for a hint, you forgot the part(s) of the TOS that says/say, 'at our sole discretion'.  That's the 'actuality' - whatever they decide.

[bigdeals.etc]

Ha ha, yea that's my point. Why even bother stating that in the TOS and trying to sound impartial, when we all know a huge percentage of the time it's never even enforced?

Regarding that % kept, has anyone done it yet? I haven't had the chance yet. But what happens if the buyer gets upset at that % kept. Are they able to appeal like they previously can if you reject a return?

@dhbookdsYea the funny thing is that I have a case that upon asking the buyer, they admitted in the messages to have returned the item incomplete. Yet ebay still told me I have to refund them. Isn't that proof enough?

[dhbookds]

@dhbookdsYea the funny thing is that I have a case that upon asking the buyer, they admitted in the messages to have returned the item incomplete. Yet ebay still told me I have to refund them. Isn't that proof enough?

That's why I wondered why you were asking.........it's been gone over and over.......  but just as soon as someone states it as fact, a seller will run into a "good" rep and not have the same outcome..........

[dhbookds]

@dhbookdsYea the funny thing is that I have a case that upon asking the buyer, they admitted in the messages to have returned the item incomplete. Yet ebay still told me I have to refund them. Isn't that proof enough?

[gothamgeneralstore]

The buyer just has to return something.  They could return you a rock and ebay wouldn't care.  Your only course of action is filing a mail fraud complaint with your postal service

[starroute-us]

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@bigdeals.etc wrote:

Everyone knows the technical answer to this, but what about in actuality? Policy states that the buyer must return the item in the same condition as received. But when a buyer returns an item that is not in the condition as received, will they eventually still get their refund (usually at seller's expense)?

Buyers are still able to send back a rock and still get their money back, right? How is this still allowed when policy still says otherwise? Is ebay not bound to their terms of service?

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You, I and others that have been around for a long while know that that line "Same condition as received" is only another one of ebays *suggestions*:(

Something that is only *enforced* if the seller is willing, able and successful at filing mail fraud charges against the buyer.