eBay

aldente28 · ‎01-15-2021

Buyer (feedback): "The crickets that arrived yesterday are dead"

Me: "I don't sell crickets, and my order with this buyer arrived over a month ago"

Ebay: "This feedback is ineligible for removal"

I am beside myself. It's one thing after another.

Yesterday, ebay said they won't remove feedback left by a competitor. A few days ago, ebay declined to remove negative feedback left by a buyer who said "I will remove the feedback when you give me a refund", and then returned an empty box.

I am actually wondering if I did something to make ebay hate me.

Posting ID

iart · ‎01-15-2021

Oh, sure. And we're supposed to listen to someone who sells dead crickets.

🤣

a_c_green · ‎01-15-2021

@aldente28 wrote:
Buyer (feedback): "The crickets that arrived yesterday are dead"
Me: "I don't sell crickets, and my order with this buyer arrived over a month ago"
Ebay: "This feedback is ineligible for removal"

I am beside myself. It's one thing after another.

If you can get the buyer to understand that he has left his Negative for the wrong seller (you), you can then ask him if he will agree to a feedback revision request. If he does, then send that to him. He can remove the Neg even if CS refuses to do so for you.

donsdetour · ‎01-15-2021

"A few days ago, ebay declined to remove negative feedback left by a buyer who said "I will remove the feedback when you give me a refund", and then returned an empty box."

File a report on the buyer with eBay for abuse of returns: as well as a police report of theft in such cases: if used USPS report it to them also as fraud and theft through the mail system.

The dead cricket thing.... Ok that one is weird...

Some would say it all karma even if you do not know what you did in your past lives....Strange idea to me fer such. It all sounds like normal eBay going on as usual.

inhawaii · ‎01-15-2021

I've had similar happen to me.

Generally speaking, if the customer is too stupid to realize that he left the wrong person negative feedback, you're not going to get him to remove it.

No harm in trying though.

One In A Million You - Larry Graham

monster-deals · ‎01-15-2021

@aldente28 wrote:

I am actually wondering if I did something to make ebay hate me.

Sounds like you got overseas help and not a USA based CSR.

You need to keep calling until you find one.

aldente28 · ‎01-15-2021

@a_c_green wrote:
@aldente28 wrote:
Buyer (feedback): "The crickets that arrived yesterday are dead"
Me: "I don't sell crickets, and my order with this buyer arrived over a month ago"
Ebay: "This feedback is ineligible for removal"

I am beside myself. It's one thing after another.
If you can get the buyer to understand that he has left his Negative for the wrong seller (you), you can then ask him if he will agree to a feedback revision request. If he does, then send that to him. He can remove the Neg even if CS refuses to do so for you.

Yeah I sent a fb revision request and also a message to the "buyer" yesterday. No reply as of now.

Based on the evidence available to me, I don't have any expectations here that the buyer will become aware of anything or do anything about it.

Posting ID

aldente28 · ‎01-15-2021

@donsdetour wrote:

Some would say it all karma even if you do not know what you did in your past lives....Strange idea to me fer such. It all sounds like normal eBay going on as usual.

My (heavy) sarcasm was directed at ebay.

I'm not responsible here, in this or any other life.

Posting ID

papermoneyforme · ‎01-15-2021

@aldente28 wrote:
Buyer (feedback): "The crickets that arrived yesterday are dead"
Me: "I don't sell crickets, and my order with this buyer arrived over a month ago"
Ebay: "This feedback is ineligible for removal"

I am beside myself. It's one thing after another.

Yesterday, ebay said they won't remove feedback left by a competitor. A few days ago, ebay declined to remove negative feedback left by a buyer who said "I will remove the feedback when you give me a refund", and then returned an empty box.

I am actually wondering if I did something to make ebay hate me.

Ebay does not pick favorites, they hate all sellers equally!

reallynicestamps · ‎01-15-2021

You can leave a Response to any feedback, your own or a buyer's.

It's usually not a good idea.

The only ones who will ever read it are your future customers, so keep it polite and professional.

"I don't sell crickets." for the dimwit.

" Your demand speaks for itself" for the scammer.

asset_liquidators · ‎01-15-2021

Don't take it personal, ebay hates all of it's sellers.😁

aldente28 · ‎01-15-2021

As an aside...

I had 100% positive feedback before this mess.

I worked very, very, very hard for that. Extremely hard.

My sales are 50% of what they were yesterday. This is my livelihood. I am reconsidering what I'm doing here.

Whether or not ebay cares, I don't know, but I know they should.

Posting ID

aldente28 · ‎01-15-2021

UPDATE:

I Called ebay

Did the "get a call back" option

A rep called within 1 minute

I explained the scammer who returned nothing situation and they removed the feedback

I explained the "cricket" feedback and they removed that too

I didn't want to mention the competitor who left neg feedback for some reason. Maybe I felt like hitting the rep with 3 issues was too much.

You know that feeling where you experience extreme stress for hours or days and then when it ends, you feel dazed and just want to crawl in a hole? That's me.

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