Why Change E-Mail Notifications???

[viridel_us]

Why would eBay change the format of their sales notification emails to move the important parts to make the formatting completely illogical, and most importantly, REMOVE THE ITEM BEING SOLD?!?

How can I make sure a product I sell is region compatible when you show me the address, but not the item.
Then going into the order system (a previously unnecessary step)
You have the item listed, but it's attached to the name, but I can't see the address until I start to create a shipping label -or- cross reference BACK to the email

Furthermore, I make my own packing sheets, with information essential to my depot people filling the orders - which was essentially a copy-paste of the old email, with some color coding and bold/italic where needed. I CAN'T DO THAT ANYMORE!

This completely unnecessary and totally backwards decision has butchered my workflow... for absolutely ZERO reason whatsoever.  How is it possible that someone greenlit a change that tells us we've made a sale, and where it's going ......... but NOT what product is actually being sold.  The lack of common sense here is egregious.

[tdrake]

Seems like a quick look your Seller Hub would be the answer to everything and more.

[mam98031]

I never go by the emails I receive to tell me what I've sold.  Sometimes emails don't come through for whatever reason there may be or there could me a spoof email.  I only ship per what my Seller Hub tells me.  All sellers are far safer doing it that way.  If the sale is there you know for sure it is not a spoof email.

This may be a blessing in disguise as you may be force to move to a much safer way of processing your sales.

You can just as easily cut and paste what you want from the Order details as you can some email.

[viridel_us]

I've been selling these items for ~17 years over two accounts in two countries.  "Spoof emails"?  "Safer way of doing business"?  Come on.  I still use the hub to generate labels, that doesn't change.

All I want to do is receive a notification of the specific variant that I sold to ensure it's compatible with the region it's being sold to.  I then take that email body, copy it into Word, and accentuate the key criteria for the order pickers in order to prevent errors.

This is NOT compatible in the current email format (the product variation is not shown).

This is NOT compatible in the Order Details format (the formatting is simply not compatible).

This is NOT compatible in the Packing Slip format (since it downloads as PDF).

eBay intentionally made a change to provide less information at a glance, causing far more work, for absolutely no reason.

[viridel_us]

If you're not going to read what I write, please don't reply.  I very specifically addressed the shortcomings due to having to cross reference across multiple screens / sources of information.

I sell variations that are either universal (most), or North American specific.  So when I have an order come in from the UK, I don't want to have to assume they ordered the right thing, I want to be able to see 'Variation XYZ' 'Address UK' - Ok, we're good (or bad).

Without being able to see what variation they ordered, before I even start the shipping process, I have to go into the seller hub, find their order by *name*, and then verify that the order is good, so that I can THEN START the process by which I send the order to my fulfillment team.

It's taken a literal 2 second process in 3 lines of an email, to a 2-screen, multi-application cross-referencing PITA......................... for absolutely ZERO reason whatsoever.

[mam98031]

Like I said.  I never look at the emails.  I keep them but I don't use them for anything.  I only use my Seller Hub to tell me what I sold and what needs to ship among other things.  If you don't want to, that is fine.  You have that right.

Congratulations on your 17 years.  I just celebrated my 23rd anniversary this past summer.

[mam98031]

People are just trying to help you.  It is OK to be civil.

[viridel_us]

Same could be said for that incredibly condescending reply from tdrake.

[mam98031]

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@viridel_us wrote:

Same could be said for that incredibly condescending reply from tdrake.

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Sometimes it is very difficult to hear the tone of which someone says something when it is in the written form.  What they said was correct.  I didn't take it as "condescending", but we each have our own ways of looking at things too.

[viridel_us]

Well, when I specifically say in the OP:
"Then going into the order system (a previously unnecessary step)"

and he replies with:
"Seems like a quick look your Seller Hub would be the answer to everything and more."

Not only is it condescending (the phrases 'quick look' and 'everything and more' clearly put it in that territory), but it's already addressed as an additional step that is required.

It would be like saying 'I want home pickup because I don't want to go to the post office' and him replying 'just quickly go to the post office they have everything you need and more'.