cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What Happened?

I want to know if my listing was automatically changed to best offer.  Here was my listing:

jimmies_diecast_0-1730548074523.png

When my item sold, I was not informed that an offer had been made and  this is what my proceds showed:

jimmies_diecast_1-1730548145616.png

Does this typically happen?  What did do wrong? Please help.

Message 1 of 18
latest reply
1 BEST ANSWER

Accepted Solutions

What Happened?


@dbfolks166mt wrote:

     This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing.  When that happens there is usually a strikethrough of the price on the sold item like this. dbfolks166mt_1-1730549549294.png 

     I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say. 

dbfolks166mt_0-1730549442955.png

 

     


@dbfolks166mt  and @jimmies_diecast_collectibles 

 

The strike-through is only shown if the item sold to a traditional best offer, sent by a buyer to the seller. If there's no strike-through, but the item sold for less money, that would mean that the offer was sent by the seller to the buyer.

 

In this case, the purchase history shows that it did sell with an offer:

https://www.ebay.com/bin/purchaseHistory?item=135325123518

image.png

 

 

and terapeak marketplace research confirms the price:

https://www.ebay.com/sh/research?marketplace=EBAY-US&keywords=%2330074+DCP+CITGO+International+Cab+w...

 

image.png

View Best Answer in original post

Message 6 of 18
latest reply
17 REPLIES 17

What Happened?

It looks like you may have sent a watcher an offer and they accepted it. 
Or you may have sent offers to interested buyers and accidentally checked off send offers automatically.
IMG_2061.jpeg

 

Message 2 of 18
latest reply

What Happened?

Anonymous
Not applicable

I cannot tell from your original listing, but if “make offer” was enabled and you input an “auto accept” amount, then that would produce your result also. 

Since you were not informed of any offers, I think this is what happened. There would be no other notifications in this scenario other than to inform you that the item had sold. 

Message 3 of 18
latest reply

What Happened?

     This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing.  When that happens there is usually a strikethrough of the price on the sold item like this. dbfolks166mt_1-1730549549294.png 

     I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say. 

dbfolks166mt_0-1730549442955.png

 

     

Message 4 of 18
latest reply

What Happened?

I cannot tell from your original listing, but if “make offer” was enabled and you input an “auto accept” amount, then that would produce your result also. 

Since you were not informed of any offers, I think this is what happened. There would be no other notifications in this scenario other than to inform you that the item had sold. 

 

     I am a bit confused by this situation generally, even on sold items you can see the best offer option and the price strikethrough as the result of an offer/acceptance. It generally shows up both in the sellers sold items and in the original listing like the following. 

 

dbfolks166mt_0-1730550341945.png

 

Message 5 of 18
latest reply

What Happened?


@dbfolks166mt wrote:

     This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing.  When that happens there is usually a strikethrough of the price on the sold item like this. dbfolks166mt_1-1730549549294.png 

     I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say. 

dbfolks166mt_0-1730549442955.png

 

     


@dbfolks166mt  and @jimmies_diecast_collectibles 

 

The strike-through is only shown if the item sold to a traditional best offer, sent by a buyer to the seller. If there's no strike-through, but the item sold for less money, that would mean that the offer was sent by the seller to the buyer.

 

In this case, the purchase history shows that it did sell with an offer:

https://www.ebay.com/bin/purchaseHistory?item=135325123518

image.png

 

 

and terapeak marketplace research confirms the price:

https://www.ebay.com/sh/research?marketplace=EBAY-US&keywords=%2330074+DCP+CITGO+International+Cab+w...

 

image.png

Message 6 of 18
latest reply

What Happened?

Have you ever sent a watcher an offer for this item?  If so, the toggle to send automatic offers may be switched on (ebay activated mine & I didn't notice at first).   If it is on, any watcher now will receive that same offer.  

 

BTW:  When items sell from an offer I sent,  I see that they still appear as having sold at full price in my sold listings.  The discounted price will show under Product Research.

 

Edit:  I see Lace explained this as my slow typing was happening. 😂

Message 7 of 18
latest reply

What Happened?

Thank you so much for your reply.  On closer inspection, I believe that it is more likely that I set the "Auto-accept" option to $90 and the buyer placed their bid at $93.24. I don't believe that I would place an offer at such an odd amount. 

 

jimmies_diecast_0-1730551520645.png

 

Do you know if there's a way (post-sale) that I could check on that?  

 

Either way, thank you for your guidance.

 

Message 8 of 18
latest reply

What Happened?

Your shipping amount also changed. I've never seen that change when accepting offers. 

Message 9 of 18
latest reply

What Happened?

@jimmies_diecast_collectibles 

It would have been a 12% discount. 
Also your listing was fixed price not an auction. 
I was also not referring to Best offers as you are showing in your post. I am referring to a seller initiated offer sent to interested buyers. 

Message 10 of 18
latest reply

What Happened?

It was probably calculated shipping. 

Message 11 of 18
latest reply

What Happened?

I didn't think you had best offer on that listing. 

Message 12 of 18
latest reply

What Happened?

@jimmies_diecast_collectibles 

 

A cached page captured on Oct 27 shows that there was no Best Offer available on the listing at that time.

 

lacemaker3_0-1730552105125.png

 

 

$93.42 is 12% off of $105.94, so you probably sent the offer as a percentage, 12% off.

 

Also, if the buyer had sent you a best offer and you accepted it, then the price would show a strike-through.

 

Message 13 of 18
latest reply

What Happened?

You didn't answer my question about whether or not you ever sent out offers to watchers on the item. If you do send any look at that screen for the toggle about sending automatic offers and deactivate if you don't want them.  It stays deactivated if you do. 

Message 14 of 18
latest reply

What Happened?

Lacemaker and fernwood and ebooksdiva have already explained what happened @jimmies_diecast_collectibles , but I wanted to provide instructions on how you can check if any of your other listings have automated offers enabled.

 

https://www.ebay.com/help/selling/listings/adding-best-offer-listing-using-reply-offer?id=4144#secti...

 

Automatically send offers

You can save time by enabling offers to be sent automatically to buyers interested in your current listings . You can change the settings for your automatic offers by going to active listings and selecting the status With offers sending automatically. This filters all your listings with the automation setting enabled.

 

Select View Offer settings to manage your automation setting.

 

Here you'll be able to:

  • Enable or disable offers from being sent automatically
  • Adjust the automatic offer amount
  • Turn on or off counteroffers
  • Change your message

To turn off automatic seller initiated offers

  1. Go to Seller Hub.
  2. In the Search section, select the All statuses dropdown and filter for "With offers sending automatically".
  3. Select Search.
  4. Select View offer settings.
  5. Select the > symbol next to Automatically send offers.
  6. Set the blue switch next to Automatically send offers to Off.
  7. Select Done.
  8. Select Update offer settings.

 

Correction: Those instructions from the help page are for the old Seller Hub format. Since eBay changed the Seller Hub navigation, I believe the new path is to click:

 

All Filters > Status > then there should be an option under there for listings with automatic offers enabled.

Message 15 of 18
latest reply