11-02-2024 04:50 AM
I want to know if my listing was automatically changed to best offer. Here was my listing:
When my item sold, I was not informed that an offer had been made and this is what my proceds showed:
Does this typically happen? What did do wrong? Please help.
Solved! Go to Best Answer
11-02-2024 05:33 AM
@dbfolks166mt wrote:This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing. When that happens there is usually a strikethrough of the price on the sold item like this.
![]()
I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say.
@dbfolks166mt and @jimmies_diecast_collectibles
The strike-through is only shown if the item sold to a traditional best offer, sent by a buyer to the seller. If there's no strike-through, but the item sold for less money, that would mean that the offer was sent by the seller to the buyer.
In this case, the purchase history shows that it did sell with an offer:
https://www.ebay.com/bin/purchaseHistory?item=135325123518
and terapeak marketplace research confirms the price:
11-02-2024 05:00 AM - edited 11-02-2024 05:06 AM
It looks like you may have sent a watcher an offer and they accepted it.
Or you may have sent offers to interested buyers and accidentally checked off send offers automatically.
11-02-2024 05:19 AM - edited 11-02-2024 05:20 AM
I cannot tell from your original listing, but if “make offer” was enabled and you input an “auto accept” amount, then that would produce your result also.
Since you were not informed of any offers, I think this is what happened. There would be no other notifications in this scenario other than to inform you that the item had sold.
11-02-2024 05:21 AM
This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing. When that happens there is usually a strikethrough of the price on the sold item like this.
I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say.
11-02-2024 05:28 AM
I cannot tell from your original listing, but if “make offer” was enabled and you input an “auto accept” amount, then that would produce your result also.
Since you were not informed of any offers, I think this is what happened. There would be no other notifications in this scenario other than to inform you that the item had sold.
I am a bit confused by this situation generally, even on sold items you can see the best offer option and the price strikethrough as the result of an offer/acceptance. It generally shows up both in the sellers sold items and in the original listing like the following.
11-02-2024 05:33 AM
@dbfolks166mt wrote:This is a bit of an odd one. When I look at your sold items I see the item as having sold for $105.95 and the sale price was not the result of an offer. In fact OBO was not even an option on the listing. When that happens there is usually a strikethrough of the price on the sold item like this.
![]()
I remember seeing a posting like yours before but I was unable to locate it or see if there was an answer. I will be interested to see what others have to say.
@dbfolks166mt and @jimmies_diecast_collectibles
The strike-through is only shown if the item sold to a traditional best offer, sent by a buyer to the seller. If there's no strike-through, but the item sold for less money, that would mean that the offer was sent by the seller to the buyer.
In this case, the purchase history shows that it did sell with an offer:
https://www.ebay.com/bin/purchaseHistory?item=135325123518
and terapeak marketplace research confirms the price:
11-02-2024 05:36 AM - edited 11-02-2024 05:41 AM
Have you ever sent a watcher an offer for this item? If so, the toggle to send automatic offers may be switched on (ebay activated mine & I didn't notice at first). If it is on, any watcher now will receive that same offer.
BTW: When items sell from an offer I sent, I see that they still appear as having sold at full price in my sold listings. The discounted price will show under Product Research.
Edit: I see Lace explained this as my slow typing was happening. 😂
11-02-2024 05:48 AM
Thank you so much for your reply. On closer inspection, I believe that it is more likely that I set the "Auto-accept" option to $90 and the buyer placed their bid at $93.24. I don't believe that I would place an offer at such an odd amount.
Do you know if there's a way (post-sale) that I could check on that?
Either way, thank you for your guidance.
11-02-2024 05:52 AM
Your shipping amount also changed. I've never seen that change when accepting offers.
11-02-2024 05:54 AM - edited 11-02-2024 06:25 AM
It would have been a 12% discount.
Also your listing was fixed price not an auction.
I was also not referring to Best offers as you are showing in your post. I am referring to a seller initiated offer sent to interested buyers.
11-02-2024 05:55 AM
It was probably calculated shipping.
11-02-2024 05:56 AM
I didn't think you had best offer on that listing.
11-02-2024 05:57 AM - edited 11-02-2024 05:58 AM
A cached page captured on Oct 27 shows that there was no Best Offer available on the listing at that time.
$93.42 is 12% off of $105.94, so you probably sent the offer as a percentage, 12% off.
Also, if the buyer had sent you a best offer and you accepted it, then the price would show a strike-through.
11-02-2024 06:00 AM
You didn't answer my question about whether or not you ever sent out offers to watchers on the item. If you do send any look at that screen for the toggle about sending automatic offers and deactivate if you don't want them. It stays deactivated if you do.
11-02-2024 06:06 AM - edited 11-02-2024 07:09 AM
Lacemaker and fernwood and ebooksdiva have already explained what happened @jimmies_diecast_collectibles , but I wanted to provide instructions on how you can check if any of your other listings have automated offers enabled.
You can save time by enabling offers to be sent automatically to buyers interested in your current listings . You can change the settings for your automatic offers by going to active listings and selecting the status With offers sending automatically. This filters all your listings with the automation setting enabled.
Select View Offer settings to manage your automation setting.
Here you'll be able to:
To turn off automatic seller initiated offers
Correction: Those instructions from the help page are for the old Seller Hub format. Since eBay changed the Seller Hub navigation, I believe the new path is to click:
All Filters > Status > then there should be an option under there for listings with automatic offers enabled.