02-07-2020 02:47 AM
Noticed my fees climbing fast and found $2.00 fees on 59 listings ($118) "Gallery Plus Fee"
Started happening on 2-1-2020 on my GTC listings when they rolled over.
Went to Bulk edit and removed from all listings scrolled to edit listing upgrades (have 860 listings)
02-07-2020 03:45 AM
02-07-2020 06:08 AM
02-07-2020 07:26 AM - edited 02-07-2020 07:29 AM
deleted
02-07-2020 08:14 AM
02-07-2020 08:38 AM
02-07-2020 09:16 AM - edited 02-07-2020 09:20 AM
Figured it out,i list most items in 2 catagories always have,because it only has cost .15 cent more,the gallery photo (PREchecked) used to say "Free gallery plus" now it says (still prechecked) "Gallery plus" and "it may cost more" instead of Free (when you post a new listing it will show a charge and you can uncheck the PREchecked box) but the GTC listings that used to say free that now say's may cost more are rolling over and charging $2.00.
I called CSR and they removed charges (they said to check my others so i wouldn't be charged,of course already fixed them.)
This has started February 1st according to the $2.00 charges never charged before this is new.
02-07-2020 09:29 AM
02-07-2020 09:35 AM
If you go to the accounts tab and select seller account. This will pull up the page that shows current invoiced fee's. Then click on the fee tab to pull up all your fee's. Sort the fee's and it will show you the listings with upgrade fee's.
If a listing upgrade gets turned on a new listing the option will usually be turned on as part of the prefill for each new listing you create till it gets turned off. When creating listings when you are done it is a good practice to look at the fee's section just above the submit button. If it is anything above zero or a insertion fee, that is a good indication a upgrade got selected and the listing needs to be reviewed to make sure all unwanted upgrades are turned off.
02-07-2020 09:39 AM
02-07-2020 09:51 AM
02-07-2020 10:02 AM
02-07-2020 04:42 PM
@carlqsportscards wrote:
Tagging an ebay employee to see if this is a known issue.
Thanks for the tag @carlqsportscards - I haven't seen this as a reported tech issue, or a billing change, so I'll get this escalated to see if there are any updates I can provide.
Thanks!
02-08-2020 03:11 PM
This would be a good question for the Seller Town Hall Feb 2020.
02-08-2020 05:47 PM
Removing GALLERY PLUS on a listing that's running won't (I think) result in the fee not being charged. You might want to check that out.