@maefal_33 wrote:
I sold an iPhone 15 pro 512gb to a certain [buyer], he told him he hadn't received the iPhone, made a dispute, eBay didn't even contact me and immediately decided to refund the buyer, I asked the carrier for proof of delivery, the carrier provided it to me, received it at the correct address, the buyer's signature, I sent it to eBay and eBay decided to keep their decision not to refund me, so I said I was going to file a complaint against the buyer and eBay because for me they are accomplices, on March 8th I received an email telling me a refund within 3 to 5 days in my account, it is March 12th, I still have no refund, I call them and so as if they don't know anything and start the procedure again when they told me that the refund would be the maximum today!!!
Because you sold the phone on eBay.fr and not on eBay.com you should post your question on https://communaute.ebay.fr/ to make sure you are receiving accurate advice for eBay.fr policies @maefal_33 .
Étant donné que vous avez vendu le téléphone sur eBay.fr et non sur eBay.com, vous devez publier votre question sur https://communaute.ebay.fr/ pour vous assurer de recevoir des conseils précis sur les politiques d'eBay.fr