Untangle This

[ulfesharpe]

I receive less than I should in my payout — didn't match my "total earnings " (after fees and ads are deducted). I asked why. Here's what they have to say:



Thank you for reaching out to eBay Customer Service.  
I understand that you have received less payout for order id - **-*****-*****, please be assured I’ll check and clarify. 
I checked and found that since eBay started managing the payments, we introduced the Fee Netting process; under this process, the accumulated fees are automatically adjusted against the sales cost of the completed transactions. If there is no completed transaction on the account, the accumulated fee component will appear as a negative balance which can either be paid manually or it gets deducted from the linked back-up payment method.  
To understand the situation in detail, I would like to highlight that we have two type of Fee components which are charged at different times: 
Fee charged BEFORE transaction is completed – Insertion Fee, Optional listing upgrade fees 
Fee charged AFTER transaction is completed – Final Value fees, International Fees, Currency conversion charges 
When a transaction is completed, we automatically deduct the following fees “Final Value fees, International Fees, Currency conversion charges” from the buyer paid amount; however, fees such as Insertion Fee & Optional listing upgrade fees can only be charged from the accumulated Available Balance on the account (not deducted from funds on hold). 
In addition to this, as a seller, your fees and selling costs are automatically deducted from the proceeds of your sales, and the rest of your funds are paid directly into your Bank account. Because fees and selling costs are deducted from the proceeds of your sales, your payout amount may be different than the amount your buyer paid. 
Fees and selling costs may include, but are not limited to: 
eBay fees, including insertion fees, optional listing upgrade fees, final value fees, international fees, ad fees, and other fees 
eBay Money Back Guarantee refunds 
Payment dispute refunds 
I trust the information provides you with a better clarity of the situation. I appreciate you taking the time to contact us today, thank you for choosing eBay. Have a wonderful day. 
Kind regards, 
(name is omitted)
eBay Customer Service



In short, they charge you twice for insertion fees now? From the total fees and from you not having the sale yet.

EDIT: to clarify, there was no insertion fees. $0. Must have been ads because there's no other extras (and ads were already deducted, so when you receive less than what you see in "total earnings" the problem persists: it's charged twice. first as fees then as negative balance? i don't get it.

[inhawaii · Accepted solution]

When sellers come here claiming they were shorted on their payout, 100% of the time it is a misunderstanding on the sellers part.

[fbusoni]

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@ulfesharpe wrote:

When a transaction is completed, we automatically deduct the following fees “Final Value fees, International Fees, Currency conversion charges” from the buyer paid amount; however, fees such as Insertion Fee & Optional listing upgrade fees can only be charged from the accumulated Available Balance on the account (not deducted from funds on hold). 
 i don't get it.

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I don't either, nor do I even try... although the "however" bit above seems to explain the discrepancy you might be seeing. 

How much is that discrepancy?  You might want to work backwards in your calculations.

Meantime I Googled fee netting... seems to make sense (I personally trust eBay to manage the financial end of things for me -- they've done so meticulously for me since I started selling).

 

[ulfesharpe]

Obviously, and it's even always our fault that the rules and the 'baysplaining isn't clear.

I'm not stupid and  I think I would have understood it if it was clear. But it's not clear .

Insertion fee was $0, ads were at 2%.  That's where the -4.06 comes from in the Order Earnings graphic below. Yet, instead of receiving 41.36 Euros I received 34.42. That's less 6.94 possibly from ads at 3%, I lowered it to 2% before somewhere selling. But that's not the point. The point is if it shows as negative funds ("Fee charges BEFORE" transaction) it cannot be present in the Order Earnings because it is deducted later! Which means they charged it twice. Am I missing something? We're hopefully wrong 100% of the time so if you have a minute please point it out to me.

Also do you notice the little trick of having the Order Total in US Dollars and the Order Earnings total in Euros? And do you know that when they convert Euros to USD the ref value is lower than when they convert USD to Euros? It's even worse than Paypal's. Is all that very transparent or fair to you? Not me, sorry.

[ebooksdiva]

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@ulfesharpe wrote:

I receive less than I should in my payout — didn't match my "total earnings " (after fees and ads are deducted). 

Did you take into account any shipping costs? You offer free shipping to your buyers, but shipping isn't free, you the seller paid for shipping out of pending funds. Depending on how many items you shipped prior to receiving your payout, this would account for why your payout appears to be short. 

[ulfesharpe]

Good grief. I found it. It was a subtitle fee from a typo in another listing !!!! I was miles away from guessing what it was. They charged me for a typo... had no idea it was there. It's that weird lag on the app/devices, possibly. How nice.

 

 

🙇‍

My bad. Sorry. As you were.

[ebooksdiva]

Well that explains that..you weren't charged for the typo, you were charged for using subtitles. Unfortunately, it's not refundable.

Glad we could help. 😬

[ulfesharpe]

Thank you for your input, but as an international seller in a US site (there's no ebay in my country, I have to be here in the .com site). Shipping costs are not part of my fee structure. At least that I know of. Ebay shipping programme is for the US only, I believe.

My free shipping is real. I cover the packing materials, +1 hour filling out irritating online forms and PO costs.

[ulfesharpe]

Wow, there's millions of users on this site. Just imagine how much money they make from unsuspecting typos and mistakes like mine. 

Double-check your listings before submitting, people!

[ebooksdiva]

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@ulfesharpe wrote:

Thank you for your input, but as an international seller in a US site (there's no ebay in my country, I have to be here in the .com site). Shipping costs are not part of my fee structure. At least that I know of. Ebay shipping programme is for the US only, I believe.

My free shipping is real. I cover the packing materials, +1 hour filling out irritating online forms and PO costs.

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While shipping is free to your buyers, you are paying for shipping somewhere. There's no such thing as free shipping. I also have free shipping in most of my listings but my buyers are still paying shipping costs because it's included with the item price along with selling fees. 

[stephenmorgan]

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@ulfesharpe wrote:

Good grief. I found it. It was a subtitle fee from a typo in another listing !!!! I was miles away from guessing what it was. They charged me for a typo... had no idea it was there. It's that weird lag on the app/devices, possibly. How nice.

 

 

🙇‍

My bad. Sorry. As you were.

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I had that same mistake once.  I called eBay and explained it was an error.  They credited/removed the Fee.