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USPS Tracking Question

I brought 6 first class packages to my local post office yesterday for scanning. The man who scanned them must've hit a wrong button and he needed to continue the scans on a 2nd receipt. When I got home I realized only 5 of the packages were scanned and the one he missed didn't update in the tracking at all. The tracking is as if it was never given in but it was.

 

Is it possible that he someone canceled out the label by what he did? Is it possible the package is still in transit without being scanned? I don't understand it considering he took all the packages and the others are showing tracking updates.

Message 1 of 21
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USPS Tracking Question

Please update us when you can. You stated: "I brought 6 first class packages to my local post office yesterday for scanning." I realize that we are all human and make mistakes. Scanning these items was such a simple job though and they just couldn`t get it done SMH. And now, because they flubbed up, you are concerned it`s going to come back on you. I`m guessing this will get to where it`s going with no problems but I understand your concern. So many people don`t take pride in their work anymore.



"There`s always barber college" - Dalton - Road House
Message 16 of 21
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USPS Tracking Question

It's still in limbo. I just wonder how it can actually get there without a single scan? How is that even possible? I'm assuming he must've took it since the other 5 packages have updates. That's what I'm trying to make sense of. I was told it's impossible for a worker to accidentally cancel out the label.
Message 17 of 21
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USPS Tracking Question


@skipbif_72 wrote:
It's still in limbo. I just wonder how it can actually get there without a single scan? How is that even possible?

The short answer is that I don't know. But I'm in Tech Support, so I'll make something up. Smiley Happy

 

Let's assume first of all that your package label is intact (how did you stick it to the package?) and legible (good printing?), like the other five that you shipped that day. For travel purposes, it doesn't matter whether it gets scanned at your post office, because it's going on the truck anyway, and the automated conveyor scanners at the origin sort facility should spot it there. 

 

If the origin sort sees a package that does not have any prior in-network scan (e.g. Acceptance, Departure from Post Office; any scan that they did themselves), it creates a special "Acceptance at Sort Facility" record (or similar verbiage). That will show the time of scanning and the origination city and ZIP. (This is kind of an oddball entry, as it's the only one I'm aware of that does not show the location where it occurred; it shows the location where it should have occurred.) Things should proceed as usual after that.

 

Here's where things seem to go weird sometimes, including this time, apparently. I have an idea (and here is where I start making stuff up Smiley Wink) that if the package manages to miss the origin sort acceptance as well, then any further scans deeper into the package stream are simply discarded. Thus the package doesn't show anywhere at all until Delivery.

 

Once it reaches the delivery address, the carrier will scan it like any other package; there would be nothing special about it. At that point, the tracking number is either posted automatically (at last!), or the carrier gets some kind of Package Unknown error, at which point he forces the upload by keying the number in manually, something like that. (He's expected to account for every package, so he is motivated to get it to work.)

 

That's all I got. Basically, wait and see. You could also take your tracking number to your post office (don't waste your time trying this on the phone) and ask them to look it up on their in-house intranet system, which will have a lot more tracking detail than what you can see on their public website, but if it's escaped basic scanning up to this point, I'm not sure what other kind of data would have been gathered on it.

 

Anyway, these things do eventually work themselves out.

Message 18 of 21
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USPS Tracking Question

Thanks for the information and ideas. It was printed fine and attached to the package like all the others. The label was not covered by tape over the barcode or damaged. 

" if the package manages to miss the origin sort acceptance as well, then any further scans deeper into the package stream are simply discarded." is a theory that might be plausible. If anyone knows anything more about this please let me know. 

As of now there is still no tracking update while everything else I mailed that day has still been moving.

 

Some months ago I gave 2 packages to the mailman and a similar event occurred: one package never was scanned as accepted or received further scans; not even a delivery scan. The person never complained about not receiving the package so I just assumed it must've made it there. I just don't understand how a package with a tracking barcode can go through all the locations without a single scan though. 

Message 19 of 21
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USPS Tracking Question

this has happened to me too. Call the post office, they will find the package and let you know where it is. They will scan at the next facility
Message 20 of 21
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USPS Tracking Question

Funny.

Message 21 of 21
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