USPS First Class Calculated Shipping Not Correct Too Low

[cypress.grove]

Anyone else having issues with USPS First Class not calc'ing correctly?  I use a business policy (which I've been using for months now previously without issue).  Last few orders yesterday and today, my customers are only paying $2.16 for what should be $4-5 expense.  Of course, I'm having to pay the correct price when I buy the label.  Not cool.  I've created a new policy, turned policies off, I can't get my USPS First Class listings to show the correct calculated shipping price.  Priority mail rates are working correctly.

[house*of*paws]

Hi @cypress.grove 

You must be choosing the wrong First Class Mail option when setting up your listings.   You need to choose First Class Mail Package.  

[simply-the-best-for-you]

Yup, what she said ^^^^.  That sounds like you're choosing a flat, instead of a package.  You need to choose FC PACKAGE rate. 

ETA:  Is your ID a place?  There's a song I love called Cypress Grove, never could figure out what it was about though, which is common theme with that band (Clutch). 

[nobody*s_perfect]

The shipping calculator is charging your buyers for a First Class flat (AKA Large envelope) rather than for a package. But I cannot figure out how to change that on the horrible new listing form.

[cypress.grove]

The options I'm presented are below.  There is no "package" option.

Standard services

USPS First Class

2 - 5 business days2 to 5 business days

$5.40 - $6.10

FedEx Ground or FedEx Home Delivery

1 - 5 business days1 to 5 business days

$10.67 - $73.17

UPS Ground

1 - 5 business days1 to 5 business days

$11.00 - $91.91

[simply-the-best-for-you]

It's still First Class, but it's FC PKG or Large Envelope, NOT FC Flat. 

[cypress.grove]

Right - those fields are gone!  There is no way to pick envelope or package anymore.  It's just defaulting everything to envelope.

[cypress.grove · Accepted solution]

Chatted with support.  The "envelope" value was coming from an old listing template.  Unfortunately, that field is not even available anymore to change, so I have to delete my templates and start over.  Support needed to update my existing listings from envelope to package as that field is no longer available through the user front-end.

[cypress.grove]

LOL.  Cypress Grove is a place, but not the kind of place that I think Clutch would be writing about.  It's a condo community in Florida.  I don't even live there anymore, but i'm sorta stuck with it now.  🙂