Tracking Numbers Not Update On ebay What am i do for it ?

[k-zoon]

Hello Everyone !!

I have a big problem here is my question, after sending goods to my buyers I update the tracking number on eBay but some tracking numbers are not updated on eBay but other tracking websites track this tracking number. ( All tracking numbers are track other tracking websites till delivered )  What am I doing about it?

[katzrul15]

Are you drop-shipping these items and the tracking given to you by the drop-shipper is invalid?

You need to get with your drop-shipper as you are correct, this is/can be a big problem.

[downunder-61]

Yup - another drop shipping nightmare, when will they learn...........

[k-zoon]

Hello Friend 

I'm Not dropshipping i have lot of warehouse in shanghai , Hong Kong & Beijing so i don't want to dropshipping my friend 

[k-zoon]

Hello Friend 

I'm Not dropshipping i have lot of warehouse in shanghai , Hong Kong & Beijing so i don't want to dropshipping  

[dnasilver]

Well for someone who has so many warehouses including in Hong Kong, one would think you would have employees that handle these mundane tasks. 

[k-zoon]

Thank you Every One Finally I found the solution 

[ckimodog · Accepted solution]

You are located in Sri Lanka.  Your inventory is in China.  That's drop shipping.  It doesn't matter if you own the business or not.  Be careful.  Drop shipping seldom ends well.  Tracking no's are essential with shipping. Perhaps you should better train your employees or they're going to get you suspended from ebay.  Good luck. 

[k-zoon]

Thank you very much friend to your help i appreciate 

[downunder-61]

---

@k-zoon wrote:

Hello Friend 

I'm Not dropshipping i have lot of warehouse in shanghai , Hong Kong & Beijing so i don't want to dropshipping my friend 

---

You are registered in Sri Lanka, using stock photo's, you have no stock on hand at your registered location - this is drop shipping my friend.............

[cp_elgreco]

Hello and happy Easter,

I have already sent couple e-mail to the customer service department before and I talked in the chat several times about my case and they assured me that I will not have a problem with the parcels I have sent and they appear as defects parcels loaded but not scanned .

Couple of days before was my seller lever evaluated and now my account is displayed as Above the standard from the Top rating .

They assured me that I do not need to worry, threy know the situation that has arisen and that all the defects will be removed from my account!

They even told me that if this problem continues after the evaluation, I have to inform them immediately.

What happened was that on March 21, a cyber attack was carried out on ELTA Hellenic Post, with the result that all the parcels were suspended because their system was out of order.

When the problem was solved and we started sending parcels again for some reason on ebay, the tracking numbers of the parcels were not updating, with the result that all the parcels even today only seem to mention : tracking number provided but have not been scanned from carrier.

On the platform of the Hellenic Post and on other platforms where you can monitor, parcels are updated regularly!

My sales level says: Tracking uploaded on time and validated 70.73% !!!

All this has come from parcels that were actually shipped by me and scan on time, but for some reason after the cyber attack on the Greek post offices, the parcels are no longer updated through ebay.

Even before two days, i sent a parcel with greek post and ebay just show: Tracking number provided but if you check it to other platform it mention item pick up by carrier.

I don't know how ebay can solve the problem with updates because before cyberattack to the post office, tracking was working properly!

Now i am writing again because to the seler level, Tracking uploaded on time and validated is 69.05% drop more down and it will drop and drop if ebay will not be syncronized with greek post office.

Today i have already 2 cases for item not received because buyers took that chance and report they haven t receive their item but on USPS tracking history shows DELIVERED!!! PLEASE HELP!

[dbfolks166mt]

     Agreed and pretty obvious given the reference to "uploading tracking numbers" and " other tracking websites track this tracking number" OP is drop shipping from multiple Chinese vendors/suppliers who are generating the tracking information which OP is uploading. 

     Given some of the items he is drop shipping I am surprised he has not had some customs issues if he has in fact shipped very much internationally.