Throttle

[the_backyard_bear]

My account is clearly throttled.  

If you want me to leave your platform... SAY IT.  Otherwise... stop artificially limiting my sales and exposure.  

[fbusoni]

---

@chapeau-noir wrote:

Given the length of the feedbacks, they read like chapters in a somewhat surreal novel.

---

This is what I cannot figure out: if that were my seller storefront and my feedback, I would be too humiliated to share my page with anyone, never mind other sellers on a seller community board.

[chapeau-noir]

---

@fbusoni wrote:

---

@chapeau-noir wrote:

Given the length of the feedbacks, they read like chapters in a somewhat surreal novel.

---

This is what I cannot figure out: if that were my seller storefront and my feedback, I would be too humiliated to share my page with anyone, never mind other sellers on a seller community board.

---

I think it's the "On the internet, nobody knows you're a dog" concept.

[lacemaker3]

---

@the_backyard_bear wrote:

My account is clearly throttled.  

If you want me to leave your platform... SAY IT.  Otherwise... stop artificially limiting my sales and exposure.  

---

I believe that what you are euphemistically calling "throttled" is actually the visible result of what happens when buyers vote with their wallets.*

* This is a [very] different way to say the same thing as everyone here has been trying to tell you. Maybe this will work. I'm not too optimistic, but maybe it will.

[ampgroup2021]

I was just thinking the other day about how boring and tedious this forum has become recently, and lo & behold, along comes "Throttled" and off we go, and it's worth reading just for the laughs, thank you.

[yuzuha]

---

@heckofagame wrote:

If anything is throttling your account, it's your 21 negatives and the responses you leave to those negatives. 

---

For real-- that's a big yikes. No way would I buy anything from OP with those responses.

[reallynicestamps]

Less the negs, which are very long and detailed, than the responses,which are , how to put this, show gibbering fury at being questioned.
EBay does not use FB to assess member accounts.

But.

When I see negative FB, it makes me think that there are many more Unhappy customers who understood how to make  Claim and get  a Refund, because those settled claims do not have FB.
Only unhappy but naive customers leave feedback, because they don't know they can get their money back.

And Claims, even when settled, do lead to Defects which lead to lowered visibility.

[evry1nositswindy]

---

@reallynicestamps wrote:

Less the negs, which are very long and detailed, than the responses,which are , how to put this, show gibbering fury at being questioned.
EBay does not use FB to assess member accounts.

But.

When I see negative FB, it makes me think that there are many more Unhappy customers who understood how to make  Claim and get  a Refund, because those settled claims do not have FB.
Only unhappy but naive customers leave feedback, because they don't know they can get their money back.

And Claims, even when settled, do lead to Defects which lead to lowered visibility.

---

6 revised suggest there are more unhappy buyers.

[chapeau-noir]

This increasing feedback character to essay length just increases the drama. Anything should be able to be said in 80 characters and with a lot less vitriol (or at least shorter).

[mam98031]

@the_backyard_bear 

As you have likely learned if you have been following this thread, this is the Community Forum where we have member to member interactions.  There are some great, experienced sellers here with a great deal of knowledge about the site.  

To claim your account is being "throttled" is a serious situation and one many posters would enthusiastically engage the conversation as they believe this happens, even if there isn't proof.  You didn't give us any proof this was happening to you.

My guess is your sales have significantly dropped.  As others have tried to explain to you, it isn't likely anything Ebay is doing to you, but something you've done to yourself.  Your feedback clearly shows there are serious issues with a large amount of buyers.  Your responses to those feedbacks are as bad if not worse than the feedback themselves.  So likely you are scaring away good buyers because they don't want to have to deal with the mess.

It is likely you need to do what you can to seriously upgrade your customer service and especially how you communicate with your buyers and as remarks on your feedback.  In time it will help as some of this bad feedback drops off due to age.

Have you had issues with the Service Metrics due to too many claims?  I know that can be very difficult on a seller especially dealing with the lower visibility and the additional fees they charge.

[*cavallino_rampante*]

Remeber also that is August, the worst month for selling togheter with July. Trend will comback between october and november, with peaks at March

[fbusoni]

---

@reallynicestamps wrote:

Less the negs, which are very long and detailed, than the responses,which are , how to put this, show gibbering fury at being questioned.
EBay does not use FB to assess member accounts.

But.

When I see negative FB, it makes me think that there are many more Unhappy customers who understood how to make  Claim and get  a Refund, because those settled claims do not have FB.
Only unhappy but naive customers leave feedback, because they don't know they can get their money back.

And Claims, even when settled, do lead to Defects which lead to lowered visibility.

---

FWIW, I operate on the assumption that -- because the capability to do so exists -- eBay employs AI to review the content both of seller responses to feedback they receive, and of seller exchanges with buyers in eBay's messaging system.

I mention this only for situational awareness.  I sold on Amazon for a very long time and I know from that experience that sellers there are indeed "unofficially" rated on things (in my case, making thousands of corrections to Amazon's classical music catalogue, back in the days when it was easy to do so) having nothing to do with product quality, delivery speed, and other formal metrics.  

As a seller, I got the buy box there very frequently, for example, and as a buyer never once encountered any pushback if I had a problem.    Might have been coincidental, but I think not.

Again, no proof that eBay does something similar, but forewarned is forearmed.

[mam98031]

---

@*cavallino_rampante* wrote:

Remeber also that is August, the worst month for selling togheter with July. Trend will comback between october and november, with peaks at March

---

For me, August is always my worst month of the year for sales except during the Pandemic.  Things start picking up for me about mid September.  The couple of weeks after Christmas, January and February are my best sales.  IDK if that means anything to anyone but me, but that is what my sales show historically.

[soh.maryl]

You appear to be addressing eBay.  No one on this Board is responsible for whatever is happening to your listing.  

[mam98031]

---

@soh.maryl wrote:

You appear to be addressing eBay.  No one on this Board is responsible for whatever is happening to your listing.  

---

We explained that to the OP early in the thread.