Ebay/Paypal can be so frustrating at times. More so Paypal. So I sold an item, expensive item and shipped it to the address provided by Ebay/Paypal. Package gets delivered to said address here in the US. As a collector myself I packaged it extremely well. Package gets delivered a few days later, no feedback from the buyer, nothing. I assumed everything was fine. Buyers dont always leave feedback.
A month passed and I have a message from the buyer. He claims he received the item damaged and would like partial refund back. Here's where the story, the buyer lives in South America. The US address he uses I guess is a proxy. He gets the items there and someone else ships it to him. How are the items shipped to him, I have no idea. I tell him im not responsible how the item arrived to South America because I sent it to the US where the Paypal/Ebay confiormed address said to send it. He says he cant return it because it would cost him twice as much as the value of the item and that he is going to open a Paypal claim if I dont give gim a partial refund. I declined.
I preemptively called Ebay and Paypal and explain the situation. They tell me not to worry about it since he used a third party to send him the package to another country. After I hung up I checked PP and sure enough, the buyer filed a claime (not as described). He said he would return but I would have to pay shipping from South America plus the cost of the item. What does PP do? They put the funds on hold thus making my account negative. I uploaded the messages between the buyer and me and the actual pictures of the item taken prior to shipment. Buyer claims they are photoshopped and not the actual picture. After they told me not to worry about it I'm still waiting for them to resolve the case. Its been over a week, no resolution. Why should the buyer made responsible for something the buyer do? I have no idea what happened to the item after it arrived to the first destination or how it was sent to South America.
