I have asked eBay to remove two step authentication from my account. I have gone through customer service on three occasions and have chat transcripts affirming that they have removed 2FA from my account. They haven’t. It remains. NONE of the options for changing my 2FA notifications work. It is not an editable option. It has made my account unusable.
eBay customer service is broken. It is not functional. It is a waste of eBay users’ time.
I shouldn’t have to come on this “community” board and post a non-removable post about something like this to get ACTUAL Customer Service, not that this post will help one bit. Except to maybe notify their risk management department of another “issue” to limit liability, suppress or deny.
I will remove my items from this account and stop using altogether if this is not done in the next week.
I WILL file fraud reports with more than a few government agencies including the FTC, USA.gov and IC3 just to name a few.
Every single e-commerce platform I use is easier to work with than eBay. The levels of incompetence here at eBay are staggering. The level of incompetence by your executives borders on criminality.
This is not my ONLY issue with eBay right now and it’s not even close to being the most serious.
