I wanted to start a topic here as a reminder and way to keep tabs on this issue that was brought up by @my-cottage-books-and-antiques in the weekly chat on October 21st. https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-October-21-1-00-pm-PT-Gener...
The eBay for Business Podcast transcript from October 20th seems to indicate the TRS Quarterly Promoted Listings Credit is going away at the end of 2020. eBay Head of North America Advertising Scott Kelliher said:
Many of us were alarmed when we saw this section of the Fall Seller Update that seemed to also indicate that Promoted Listings Credits were going away.
When we asked for clarification, we were told that was a "mistake" and should be disregarded.
It has been two weeks now since this was brought up in the chat and we still don't have a clear, direct, definitive answer as to whether or not the TRS Promoted Listings Quarterly Credits are being discontinued after Q4. It also leaves open the question as to whether he was speaking only of the TRS credit, or if the additional quarterly credits for Anchor & Enterprise level store subscribers are also "going to end."
tyler@ebay brian@ebay brittanie@ebay @podcast_team - What exactly did Mr. Kelliher mean and why are sellers being left in the dark here?
If it is eBay's intention to discontinue this benefit, that needs to be communicated to sellers clearly, directly and in a timely manner through official communications channels.
Changes like this are far too important to be the kind of thing you would only find out if you listened to the podcast or happened to be in the weekly chat when it was brought up.
We need answers now, as it may affect sellers' Promoted Listings strategies and decision making for Q4 and beyond.
If the additional credits for Anchor & Enterprise store subscribers are also ending, that needs to be made clear ASAP as well. That credit may be a factor sellers take into consideration when assessing the "value" of those store subscriptions and whether or not the benefits are worth the cost. If that credit is taken away, that would be a material change in the terms of those store subscriptions.
@valueaddedresource- I'm waiting for the Payments report to generate. Here's the view of the Transactions summary-
The regular fee shows the order number. The ad fee shows the item number. The line items are consecutive, however if you sell a lot of the same item I can see it getting confusing.
On my main account I sell new, fixed price and some of my items have a tendency to sell rapid-fire to multiple buyers just a few minutes apart. I can see the way this is set up becoming confusing with accounting since there's no reference to the order number- at least not on the transaction view. I'll let you know how the report turns out because that might include more info. If I forget to post an update later please tag me.
Well so much for the payments report @valueaddedresource! Take a look at what was generated-
That's from my baby account. On my main account I'm seeing a different Payment issue. I have a fee credit with no way to click through to see what the heck it's for. There's nothing in the surrounding transactions that pairs with it. I hate how impossible accounting is with MP.
When I try to get a call back at 10:30 am to ask the Payments team I get this-
No chat option, either- the chat option early on was so great for questions like this because I could get an answer in under 3 min and let the rep move on to the next person.
It's Friday and there's no weekend support. It's never possible to get through on Monday because of built-up weekend issues. So I guess I need to wait until mid next week to find out how to account for this- unless it shows up in my report. At this point I don't even know if a report will generate based on what my other account got.
Ever since Payments was opened up to the masses the great Payments CS has really gone to non-existent. It's so frustrating. What if this was a time-sensitive high-dollar issue? Thank goodness it isn't.
@coffeebean832 wrote:
Well so much for the payments report @valueaddedresource! Take a look at what was generated-
That's from my baby account. On my main account I'm seeing a different Payment issue. I have a fee credit with no way to click through to see what the heck it's for. There's nothing in the surrounding transactions that pairs with it. I hate how impossible accounting is with MP.
When I try to get a call back at 10:30 am to ask the Payments team I get this-
No chat option, either- the chat option early on was so great for questions like this because I could get an answer in under 3 min and let the rep move on to the next person.
It's Friday and there's no weekend support. It's never possible to get through on Monday because of built-up weekend issues. So I guess I need to wait until mid next week to find out how to account for this- unless it shows up in my report. At this point I don't even know if a report will generate based on what my other account got.
Ever since Payments was opened up to the masses the great Payments CS has really gone to non-existent. It's so frustrating. What if this was a time-sensitive high-dollar issue? Thank goodness it isn't.
@coffeebean832 this report should be available now. We have provided more information here.
@blue_skies150 I responded to your other post too, but just to answer this question specifically - as of now the most recent info we have about the TRS Promoted Listing credit is that it is still available and in Managed Payments it will be applied to your available balance.
This of course may change once they release the details of the Spring Seller Update later this week.
@blue_skies150 @coffeebean832 @mcdougle4248 - I have no earthly idea why they published these pages half finished 🤣 but it looks like we finally have an answer on this one - unfortunately. ☹️
https://community.ebay.com/t5/Fees-Financials/Promoted-Listing-Credit-Removal/td-p/31653993
