TRS Plus

[tweetystwades]

It's a sad, sad day. I lost my TRS Plus ribbon. I worked so hard to keep that all these years, and I lost it for something stupid like not offering free returns.  Maybe I'll get it back, if more sellers drop it because too many returns.   

[julee]

I'm with you. 21 years on ebay. The past 4 years I've worked hard to get and keep that badge. Now losing it all. Being punished for no reason but I still feel like a failure. I'm tired of being downgraded regularly by ebay with the new constant emails and messages to lower my price, change to BINs, offer free returns, etc. etc. I'm too exhaused at this point. Ready to give up.

[julee]

I'm still deciding on that. I have one day shipping, but for some reason, in the past three months I've had 15 late deliveries! I have ALWAYS done my shipping the same way for FOUR years. Most of my feedback includes the comment about how fast I ship. Now this. I don't get it, unless ebay is trying to squeeze us out.

[mr_lincoln]

@lovett-1000

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@lovett-1000 wrote:

That is my veiw also. They are going to kill them selfs with the plain jane look. If a seller has earned a level it should show on their listings. Same on ebay. 

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Absolutely ... to me the obvious path they are on is that in time the Seller info will be exponged from the item until the point of purchase.  Meaning, everything on the site will look like it's eBay's even when opened up and viewed in detail.  At that point Buyers will finally scream we've had enough!  We absolutely must have the Seller info so we know who we are buying from BEFORE WE PURCHASE and learn what we can about them and see what kind of experience they have!  Or we leave.  Buyers are the ones who will ultimately make or break the venue.  Sellers are needed to attract Buyers but Buyers need information in order to make a purchasing decision ... and that info is NOT just the item info, its the Seller info as well.  Buyers will pay more if they have confidence in the Seller, period.

[medontmind]

I'm in the same boat, my 100% positive score and feedback comments show, my customers are satisfied. I've had only one return since I started selling. But offer free returns in my listings

"only with my cold dead hands".

[lovett-1000]

How true you are. E bay is always making recomendations to lower prices etc.  I can not even mail the item to some locations for the price they recomend. It is so stupid. They woud do better to act on thing that will help sellers. Not yhings to cut them down. An cause a lot of extar problems. Get the time right on the sales. I live imn Ga. but get Cal time on all my sales. That is stupid. Why do not they fix that. 

[fishzlot]

Yes, it's quite sad and disappointing and makes me angry at Ebay for taking one final huge dump on the TRSP program.    My seal is slowly disappearing on my listings, it's taking awhile for the system to catch up to get all of them.  But I'm sure they'll remove them all.   I'm one of the last hold-outs and worked very hard on customer service to keep that seal for all these years.  My customer service has been top-notch for so long.  I went above and beyond, over and through.  They've just devalued it and raised the requirements to where I must say enough is enough.   I don't get returns on books but the amount of the fee discount is not worth even providing it.   I run another smaller TRSP store for my mother and the type of things she sells it would be impossible to offer free returns.   My diligence was so high that I've made 2 trips to the Post Office the same day numerous times and even 3 trips on a few days.  I would get up to push snow off my car at 7:30 AM on Saturday because a customer had bought an expensive book and I wanted it on the way as soon as possible.  My reward from Ebay for this kind of dedication is for them to spit in my face.  Again.  The seal was a message to my customers that I had the highest level of customer service.  Taking it away is wrong.  Very wrong.  I want to choke the person at Ebay who made this harsh and stupid decision.

[albany_sellers]

Give it another seller update or two and eBay will take away that 10% discount too, then probably tell us that we asked the to do it like they did when they dropped it from 20% down to 10%.

[albany_sellers]

If i sold everything for what they suggested, it would make more sense to just not sell it to start with.
They like to make recommendations saying that there is a 100% chance my item will not sell, yes somehow it sells for $25 without me making it $3

[electro1chem2]

Yep, same, just lost my TRS+ after busting my,....., for years to keep it.  Here's what I have to say to EBAY:

Free Returns = Free Money.   More sales if you give free returns, or more sales to buyers that like to randomly return, more buyers remorse because it has no penalty whatsoever, more returns because of something minor that would normally not be an issue but its in their head that they can just chuck it and jump on the next unsuspecting seller for a "perfect" used item.

I wounder how well thought out the concept was.  When you consider that not all sellers have specific lines of reasonable to ship merchandise you begin  to see the large losses that are possible.  There are many sellers that sell heavy items, items that cost over $25 each to ship and more.  These sellers are not few and will be unable to keep their TRS+ status.  Soon, the only TRS sellers will be those selling new items that weigh little and ship easily.  Ebay's one-upsmanship on Amazon has always been the inclusion of sellers in the used market that sell surplus merchandise  and sets.  These don't sell properly on Amazon, due to the limited listing and picture formats. Try giving a shipping refund on an 80 pound surplus collectable oscilloscope mailed through UPS or FedEX, or a complete set of James Patterson's Cross Series (weighs over 20lbs). Trust me, I've sold both and know I've always had hundreds of sellers competing against me in each area.  We're not talking about a couple of sellers, but thousands across many areas, especially the large and diverse industrial areas.  The point is, this policy is not even aplicable to all sellers, so its biased and unfairly skewed towards only a small number of sellers that can risk the losses because their merchandise is more consistant and has low weight.  And the last point, the 10% fee discount in no way makes-up for even a couple of free returns on heavy items.  I've been consistently buying into another line of merchandise, something for my unexpected early retirement.  Yes, this is heavy shipping, something I'll be putting a lot of refirbishment into, so I'll have much time and money invested in each item and all my seller status and extra discounts are gone!  Way to go Ebay.  I should have listened and not kept all my eggs in this basket!

Barry