11-27-2017 06:53 PM
Ok, so this automated policy enforcement is GARBAGE! I just caught a 3 day suspension because a BUYER GAVE ME HIS PHONE NUMBER and we finished our transaction on ebay through ebay. I ignored the message about his number and yet I still catch a **bleep** restriction? I called ebay and they don't care. They told me there is nothing they can do even though its painfully obvious that I DID NOTHING wrong.
Seriously, who else is strugging with this automated enforcement catching innocence?
Im to the point where I am about to flip the **** out. This is so frustrating.
11-27-2017 07:03 PM
So sorry.
I believe you are supposed to message the buyer and say all communication must occur on Ebay and you only sell on Ebay; or something like that.
11-27-2017 07:29 PM
11-27-2017 07:51 PM
@simplecellunlock wrote:Ok, so this automated policy enforcement is GARBAGE! I just caught a 3 day suspension because a BUYER GAVE ME HIS PHONE NUMBER and we finished our transaction on ebay through ebay. I ignored the message about his number and yet I still catch a **bleep** restriction? I called ebay and they don't care. They told me there is nothing they can do even though its painfully obvious that I DID NOTHING wrong.
Seriously, who else is strugging with this automated enforcement catching innocence?
Im to the point where I am about to flip the **** out. This is so frustrating.
brian@ebay.com alan@ebay@ @helloisthingon@ebay
Please chime in!
11-27-2017 07:57 PM
why is ebay allowing emails from buyers that have contact information in them to be sent to the seller? Why are THEY not getting a warning?
11-27-2017 08:06 PM
@*eponymous* wrote:
@simplecellunlock wrote:Ok, so this automated policy enforcement is GARBAGE! I just caught a 3 day suspension because a BUYER GAVE ME HIS PHONE NUMBER and we finished our transaction on ebay through ebay. I ignored the message about his number and yet I still catch a **bleep** restriction? I called ebay and they don't care. They told me there is nothing they can do even though its painfully obvious that I DID NOTHING wrong.
Seriously, who else is strugging with this automated enforcement catching innocence?
Im to the point where I am about to flip the **** out. This is so frustrating.
brian@ebay.com alan@ebay@ @helloisthingon@ebay
Please chime in!
Even if the folks your are trying to get to "chime in" here did, I doubt they will give out the "whole" story. It would be nice but, but they will never give all the details.
11-27-2017 09:00 PM
IIRC, a real live person was supposed to review the messages prior to any sanctions.
Also, if there is a policy that requires a specific message or text that the seller is supposed to reply with - where can that policy be found (and explained) on the site?
11-27-2017 09:22 PM
Some well known leaders have said their greatest fear is AI - it will control us all.
Looks like they may be right, sadly.
Patd
11-27-2017 09:25 PM - edited 11-27-2017 09:29 PM
@castlemagicmemories wrote:
I believe you are supposed to message the buyer and say all communication must occur on Ebay and you only sell on Ebay; or something like that.
ITYM brian@ebay, right? brian@ebay.com signed off four years ago:
https://community.ebay.com/t5/The-Park/Until-we-meet-again/m-p/166620#M312
(Yes, I know it's signed "Louise," but there's some kind of weird overlap of IDs there.)
11-27-2017 10:30 PM - edited 11-27-2017 10:32 PM
@Anonymous alan@ebay
I thought that a human was to review before suspension, did that happen in this case? Per the OP The transaction was completed ON eBay and eBay received it's FVFs.
This is what is causing excessive paranoia on the parts of sellers. The seller does not seem to have violated the rule, yet they are punished?
If the transaction is completed on eBay then the message content SHOULD NOT MATTER! Especially when the seller apparently DID NOTHING WRONG.
11-27-2017 10:46 PM
11-27-2017 10:51 PM
11-27-2017 11:55 PM
@threshold.sales.group wrote:IIRC, a real live person was supposed to review the messages prior to any sanctions.
Also, if there is a policy that requires a specific message or text that the seller is supposed to reply with - where can that policy be found (and explained) on the site?
Yeah, and Elvis is living in Argentina with Karen Carpenter and their pet unicorn...
11-27-2017 11:58 PM - edited 11-27-2017 11:58 PM
@nawlinsron2 wrote:
Is there ANYBODY at ebay who realizes that 95% of buyers' ph. #s are posted in the sales record, and sending it through ebay mail is simply REDUNDANT???!!!
Sure they do. It's just amazing, yet so eBay, that they'll punish the unsuspecting recipient of the email rather than the LIKELY COMPETITOR that did it.
The unscrupulous sellers on this site are going to have a field day with this. eBay never made it so easy to take out your competition.
This place has gone even madder.
11-28-2017 02:51 AM
Since warnings are giving before a suspension are there other warnings you have received prior to this that you also ignored?