Suspended due to not updating the personal information

[click_and_save]

My account is suspended due to not updating the personal information. I want to know how to send the requested documents to eBay. Is it via email or any other method? I have tried to contact them through customer care but they are not responding. 

Thanks in advance

[ebooksdiva]

You update your personal information in your account settings. 

[monica-sells]

If memory serves me correct...updates are done right through your Seller Hub

https://accountsettings.ebay.com/uas

Personal Information

there you can 'manage' your preferences.....

[ebooksdiva]

Are you sure you are suspended? Because you have listings posted.

[reallynicestamps]

You probably don't need Customer Service as @monica-sells  says.

Go there first.

But in future, be aware that the phone clerks work for a subcontracted call centre in Utah or in the Philippines,

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.
 

[mam98031]

What did you think would happen if you kept ignoring their requests for the information?

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home