Suspect Buyer

[andrebutle18]

I need some assistance. I sent a customer a very expensive electronic item over the holiday. There was one deficiency which I told him about. Now he said the item doesn’t work and I didn’t insure it. Do I have any recourse?

[turquoisetulips]

Just ask him to return for a refund . However since you disclosed the defect and he bought it anyway  I'd ask him to pay for the return .  Tulips 

[coffeebean832]

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@andrebutle18 wrote:

There was one deficiency which I told him about. Now he said the item doesn’t work and I didn’t insure it. Do I have any recourse?

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Was it the skateboard? You didn't disclose any deficiencies in the listing so I assume you only discussed the problem through eBay messages?

If he files a not as described claim you have no recourse. Accept the return and provide the return shipping label.

Why is the item not working? Did you work with him to find out if it's a user issue- maybe something he's doing wrong that you can help with? Does the reason it's not working have anything to do with the problem you discussed before shipping?

Insurance wouldn't have anything to do with it unless there was shipping damage. You can't file a false claim with USPS if the item not working isn't their fault.

[luckythewinner]

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@andrebutle18 wrote:

I need some assistance. I sent a customer a very expensive electronic item over the holiday. There was one deficiency which I told him about. Now he said the item doesn’t work and I didn’t insure it. Do I have any recourse?

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On eBay sellers do not have any effective recourse even in cases of fraud. 

The best a seller can generally do is

a) agree to a return for refund and hope he gets the same item back; and 

b) keep an open mind because sometimes electronic items do just stop working

[mam98031]

Is it still within your stated return policy on the listing?  I would think they are too late to open an INAD in Ebay.

That doesn't mean you shouldn't help them as they could still open a claim in PP.  I was just asking.

On a separate issue.  Your titles on your currently running listings are pretty slim.  It isn't too likely they will sell as no one will be able to find them from what you put in some of your titles.  Buyer's don't typically search by what you have in some of them.  And others are just incomplete.  Can't even tell from the title what the heck is up for sale.