Stronger Browser Security Standards (HTTPS)

[sandyoutlet]

Starting today, you will see changes on eBay item description pages that contain non-compliant HTTP content. Google Chrome has pushed their browser update which includes stronger security standards. As a result, eBay will be adding a "see full item description" button to all listings that contain non-compliant HTTP content.

This new experience will look very similar to the way mobile buyers already see listing descriptions today. It also ensures that we comply with the Google mandate and prevents your buyers from seeing a “Not Secure” warning when they’re shopping on eBay

Please review our landing page for more information and tools to help you identify any of your listings that may contain non-compliant HTTP content. 

EDIT 11/8/17 @ 12:23 PT 

We are aware of an issue where the eBay HTTPS identification tool is showing listings that were revised to be HTTPS compliant after 10/31 as non-compliant. We are actively working on this issue and plan to have a quick fix for any new or revised listings. Any existing listings that have been updated to be HTTPS compliant but are still showing as non-compliant in the tool will continue to show as non-compliant until the listing is either revised or renewed. If you do not revise or relist, the issue will automatically correct after 30 days.

Please note that if your listings are compliant, they will show normally to buyers and have the “secure” message in the URL. You can confirm this experience by looking at the live listing. This issue is confined to our tool that identifies non-compliant listings, which is currently failing to update to show listings as compliant after you have updated your http content to be compliant.

We apologize for this issue and will update you here as soon as the issue is resolved.

[devildogpatterdales]

The problem with relisting in compliance is you lose all sales history.

Another problem for me is my listing is a template. It's pure code. I can't use the bulk edit tools to change things when Ebay makes these ridiculous changes unfortunately. So now, I will lose my gallery in my listings with large, clear pictures. It makes my template basically useless IMO because the photos were the most important thing.

On top of their ridiculous fees, they're making it harder for buyers to sell their items every day. I might take my selling elsewhere.

[cermak70]

Is there an option in settings/preferences somewhere that will turn this 'feature' off? Like an "I know what I'm doing..." box? If not, why? I fully understand the desire for greater security. Make the 'super secure' mode the default, sure, I have no problem with that, but for God's sake, somewhere, ANYWHERE, give us the option to turn this off.

[dollybeauty]

Even if you know what you are doing, other buyers are turned off by the Not Secure message that the Chrome browser is displaying.

This is a seller mandate, not a buyer 'option'.

[chdmarket]

I can't seem to figure out how to get rid of the See full item description button . I've updated my listing with https links and removed active content then relisted, but it is still giving me the darn button. All my listing on another account have the button and it's been driving my sales down.

[dollybeauty]

The item you have listed on this account is not showing the button. It can take ten minutes or so for the button to go away, after you list the item.

Can you post the title of an item with the button?

[evry1nositswindy]

I have see full description box on my listings but have absolutely nothing that could be considered non-https.  I am not a computer person and couldn't possibly come up with adding links...whatever is 'wrong'.  I don't even know how to quote here on the community.  I don't know how to direct someone to my store with an address, etc.  How could my listings be non-compliant when I only use proper English?  I just recently learned how to do this:  @sandyoutlet 

[johnfduda]

To think that it's Google that's behind this change is nonsensical. There is almost an unlimited number of web sites each with multiple pages, each of which has multiple links, images and lots of style sheets. What we're being led to believe ís that Google wants to shut down the web.

You would normally use a secure page on an E-Commerce page or where your collecting money, donations and such. If my club has a web page, on a free server, they're not likely to need a secure site. And neither does eBay. Your listing page collects no money. Myself I use PayPal to collect any money. That's on another web site, has nothing to do with my peetures. I've never had a credit card account; well not here on eBay. But I don't know where that would be done. But I'm fairly confident that no eBay seller is processing payments on his listing page.

So..... there's another agenda in all this.

[sandyoutlet]

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@evry1nositswindy wrote:

I have see full description box on my listings but have absolutely nothing that could be considered non-https.  I am not a computer person and couldn't possibly come up with adding links...whatever is 'wrong'.  I don't even know how to quote here on the community.  I don't know how to direct someone to my store with an address, etc.  How could my listings be non-compliant when I only use proper English?  I just recently learned how to do this:  @sandyoutlet 

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Thanks for your note. I just checked a lot of your listings and I'm not seeing the "see full item description" button. It looks like your listings are compliant with the new browser security standards. Can you send me an example of an item that has the "see full item description" button? 

[sandyoutlet]

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@lookng2015 wrote:

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@sandyoutlet wrote:

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@soundman07 wrote:

You know, ebay, I can take my buying and selling business to a number of other sites that don't feel they must be compelled to bend to Google's rules. I have never felt the least bit unsafe browsing within ebay because the likelihood of any malicious code being picked up is negligible.  And I doubt sellers (let's call them posters) have the computer knowledge to write complex scripts and embed them just to add another bot to some random evil botnet. Heck, most posters can't even spell the words ‘sale’ or ‘item’ correctly ("sell," "saller," iten") it goes on and on.  No, it is insane to have to click "twice" to read a posting. I operate at a desktop station like a normal person, (not like a rude smartphone-obsessed jerk trying to browse ebay going 50 down the highway weaving like a drunken moron) and it insults my intelligence to have to do someone else's work, ie site security.  It was a few years ago ebay tried this hair brain scheme of forcing us revenue-generating buyers to have to go through these arbitrary hoops attempting to read listings and have to click again to see read descriptions, and it failed miserably -- with buyers forcefully denouncing everywhere this tyranical indignity -- and it was changed back.  Now you want to sneak it in again, ostensibly as a change Google forces, but no, it is really ebay being too lazy to construct a parallel site to accommodate the smartphone (stupidphone) obsessed ignoramuses (causing casualties on the roadways staring at phone **bleep** instead of driving). Why do you have to cater to these timewasters???   If we have to, a revolt will rise up again over this insult too our intelligence and forcing our behavior: having to bend to other's will.  People that are revenue-generators like me that are fed up can take our business to Audiogon, discogs, USAM, Reverb, and dare I say, even the big "A." where we are treated like normal, appreciated customers.  What will ebay say then when all the buyers leave??: "At least we bent over and let Google stick it to us like the quivering, compliant, obedient slaves to Google we must be. Too bad our stock is trading down to twenty cents." 

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Thank you for your comment and your passion. We appreciate your business and it's always difficult for us at eBay to make changes that impact our amazing sellers. This was a decision that we made in order to offer the most secure experience for buyers and sellers. All of your listings will continue to show up as normal, as long as all of the resources within your page are "https" and not "http". Thanks again for taking the time to share your feedback. 

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@sandyoutlet

What about the fact that any eBay STORE url does not have the https? Hmmm?

When is eBay going to address that one?

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Our focus has been making sure that listings pages are converted to HTTPS because that's where the majority of the traffic hits. It's also the point where the buyer is making a purchase decision. All of our other pages (checkout pages, etc) in the buyer journey are already HTTPS. We plan to convert stores to HTTPS in 2018. Thanks. 

[iart]

I find it amazing that ebay listens so intently to Google but ignores what its own sellers have to say.

[questcollectible]

I have read through most of this thread and confused why our listings have the "See Full Description" button. All of our URL calls use https, and our website certificate is current.

When I edit a listing I use the compliance check and it reports no compliance issues. Can someone let me know why our content is being hidden by this button?

Thanks, as we want our potential customers to have a positive shopping experience.

[gto-clothing]

Dear ebay

i am a webdeveloper and i have invested quite some hours to develop ebay templates which are compliant to your guidelines. They have worked flawless untill a few days ago when i create a new listing.

Fact is:

1. My template contains NO active content as you can see from the attached i-ways screenshot. The tool ebay officially recommend to test ones listings.
2. My template contains NO content from non https sources and i have attached a screenshot from a tool that tests that. This tool has only found non secure content from ebay itself! For example the payment logos you use are served from non secure sources!!!
3. My Template has links to my ebay collections. So this are internal ebay links and should therefore not be an issue. I do open the links in a blank window to keep the user on the current visiting listing.

Whats wrong :

1. My new listings show the "see full description button" even if i have no unsecure content!
2. My new listings do not show the "add to collection" button on Chrome. But do show it on Firefox and Safari.
3. Listings (not my template) do look different on Chrome then on other browsers. While i know this is in  general a hassle to deal with, ebay should have the manpower and resources to avoid this!

Please look into this issues as soon as possible as many of us make a living and have to feed famillies. This might be a minor issue for you at ebay, but a major one for us as this will definitelly affect sales in a very bad way! I don't care what Chrome forces people to do, ebay is the business i work with and i expect a solution for this from ebay and not happy if you just blame Chrome/Google. I can only imagine what my customers would say if i explain "sorry your website is not running in Chrome, it's Googles fault" !

Thanks for letting us know what is fact here (as the https is not the only cause for this).

[ladyxl2]

Thank you, that confuses me as a buyer.  Some listings that have only text, mostly clothing or accessories, describing color or measurements, have had this “see full item description” button.  How does simple text qualify as “unsecure”? 

[ladyxl2]

HEAR, HEAR!!

[chami2112]

might have some helpful information as I fixed my problem....