mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta
@toomuchstuffagain35 wrote:I would happily use the OOS function IF it could be applied listing by listing rather than globally.
I tried it for a while but just got tired of deleting many items which I have when sold as they're one offs.
The duplicate tool of ship's is great, but unfortunately won't catch sold items that have relisted as there's (usually) only one appearing.
It really is a pretty easy clean up you could do weekly or monthly whatever is best for you. Go to your Seller Hub, then active listings. Sort them by quantity and then just check off the ones you need to delete and do it in a couple of keystrokes.
@wastingtime101 wrote:
@mam98031 wrote:
It really is a pretty easy clean up you could do weekly or monthly whatever is best for you. Go to your Seller Hub, then active listings. Sort them by quantity and then just check off the ones you need to delete and do it in a couple of keystrokes.Why sort by quantity when you can use the out of stock filter? 😉
Under search filters, change from All Statuses to Out of Stock.
You can also sort by quantity, zero first. Either way is fine, both work.
@mam98031 wrote:
This isn't like due to duplicate listings. This type of issue has been reported for years off and on by sellers. They sell out of an item. Then it mysteriously shows up again as an active listing.
What can be some reason that this can happen and how does a seller properly deal with these types of transactions when they happen to make sure Ebay is satisfied as well as the buyer.
Hey @mam98031 thanks for bringing this to our attention! We've gone ahead and reported this issue to the appropriate team for review. We'll be sure to share any updates here!
Kyle,
Hey @snowyowlgoods would you be able to provide an item number from the original listing and the duplicated listing as well? We're hoping to get a specific example to share with our developers.
Kyle,
@chapeau-noir wrote:All good suggestions (the dupe listing scanner works great), but doesn't address one fundamental problem with "ghost" listings - I've had several, and they never show up in my own listings, but they show up on the site. IMHO it's a database event causing an error on indexing, so it will not effect our own cohort of listings, just those on the site itself.
I've verified this by tracing two of these ghost listings (both of which I got an OOS defect for) and finding that they appeared as listings in my monthly invoice without in fact being initially listed (because, duh, it was sold, I didn't have one to list). A really easy one was a mouse that 'resold' 10 days after the initial sale - I wouldn't have relisted it because I no longer had it, and it hadn't been listed on the site itself for more than a week or two. Also, it was the only model of that mouse I had.
I've only had this happen once but it definitely happens.
Two years (!!!) after I'd sold my last of an item in a certain color, I was notified of a sale of the item. Thinking it was my error, I contacted the buyer, offered a full refund PLUS a substitute of an identical item in a different color at my expense and the buyer was ecstatic. I avoided an OOS ding.
I looked through my messages, emails and listings and that sold-out item was NOT anywhere. (I manually end 30 day listings and then "sell similar" and this item had NOT been listed in 2 years. I then delete the ended/unsold items.) It never showed up in searches of current, completed or sold listings since it had originally sold.
But ebay denies that "ghost listings" exist. I beg to differ.
Yes, I do end items and sell similar. I just checked the unsold folder and it is empty.
As of right now, I sold an item yesterday and it is showing as sold and active.
Here is an example of the dilemma.......
