02-28-2019 11:35 AM
I've had too many incidents where people claim they didn't get their package and tracking shows delivered. Amazon doesn't honor tracking in this situation. I now ship anything over $50 with signature confirmation. So far no complaints but one box came back unclaimed (I assume it was kept in the P.O. and never picked up). My attempt to reach the customer resulted in no response. Does anyone have any experience with Signature Confirmation gone wrong?
03-01-2019 06:13 PM - edited 03-01-2019 06:15 PM
I don't, as a seller, use Signature Required unless it's $750+. The item shows delivered and there's nothing I can do about porch thieves, incompetent personnel, etc.
In all these years and thousands of packages shipped, I think I've had two items legitimately lost (in the bowels of USPS) and had to refund the buyers.
Delivery was attempted here the other day for a package that was Adult Signature Required and I wasn't home. Luckily (hah) someone from this house goes to the post office every day so no big deal but the listing did not say that it would be sent that way. I didn't get upset because I assumed it would be but not all buyers know of that $750 rule.
Point of the story: I always put in the listing, when applicable, "This will be sent to you with signature required at delivery per ebay's policy."
And I shuddered every time I mailed something to an Amazon buyer because of course I didn't use Signature Required for all of those packages. Besides the cost, I do think it peeves buyers, as others have said. I'm sure there are Amazon buyers who are aware of that policy and claim not received.
Something else I never really thought about: Not too long ago someone bought a very unwieldy widget that my Shipping Department was going to have to use all of his skills to frankenstein a box. The buyer, as it turned out, lives only 25 miles away and I offered to meet her somewhere closer to her. She lives in the District and doesn't have a car. She said just go ahead and ship because that cost would be less than an Uber or Lyft ride to meet me somewhere.
Interesting, eh? Another twist to the mail delivery issue. There are a lot of people (younguns) in this area that don't have cars, just like in NYC or other huge cities.
03-02-2019 04:38 PM
@vejtrjojbvs0 wrote:
@keziak wrote:I've had too many incidents where people claim they didn't get their package and tracking shows delivered. Amazon doesn't honor tracking in this situation. I now ship anything over $50 with signature confirmation. So far no complaints but one box came back unclaimed (I assume it was kept in the P.O. and never picked up). My attempt to reach the customer resulted in no response. Does anyone have any experience with Signature Confirmation gone wrong?
As a buyer I consider this a real dirty trick, you're forcing me to make an extra trip to a post office someplace if I'm not here when the package arrives because if I don't make that trip you get to keep my money since I "refused" delivery!!!
You can say what you want, I believe maybe that's why you do it!
OK, you got me.
No, not really at all.
03-02-2019 05:12 PM
If you buy shipping through amazon they most certainly do honor their tracking.