Selling issues

[blue_crab_pickers]

All, I have been selling quite a bit lately and basically pick items. Lately, it seems I keep coming across questionable buyers. I say that because it seems anything I sell over $100 seems to have “issues”. First, I just sold a BRAND NEW pair of hiking boots for $150. Item was BRAND NEW NO ISSUES, and I shipped to buyer and they send me pics of the boots saying they were falling apart on arrival. Not wanting a negative, I gave refund. I sold a Sega game, like new, person said was fake, so even though I bought from an old lady, refunded them. Today, I got a message from a buyer of an item that he asked why I didnt say box was damaged. I told them the box wasn’t. I am now going to have to refund them and get a item messed up. You might blame my shipping, however the latest item that was “damaged” was bubble wrapped MULTIPLE TIMES and placed in appropriate box. Its getting really frustrating!

[toysaver]

"I just sold a BRAND NEW pair of hiking boots for $150. Item was BRAND NEW NO ISSUES, and I shipped to buyer and they send me pics of the boots saying they were falling apart on arrival."

This is a common issue.  The glue wears out / dries out and the soles seperate.   No doubt made in China.   I can't speak for the other items.

[blue_crab_pickers]

The issue is I took pictures of item and it sold SAME DAY. Item was sent priority and falling apart within 4 days?

[alcoforever]

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@blue_crab_pickers wrote:

The issue is I took pictures of item and it sold SAME DAY. Item was sent priority and falling apart within 4 days?

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What did the boots look like when you got them back?   You did get them back didn't you?

[toysaver]

They didn't fall apart in four days.  The glue gradually disentigrated since time of manufacture.  Do you even know when they were made?  It's usually coded into the information on the interior with the size.  I doubt you tried them on and walked around the house in them but guarantee the buyer did.  It's happened before, been documented on this forum.

[pikabo-icu]

@blue_crab_pickers 

You should be having these buyers open a return and have them return the items BEFORE you refund.

You are giving things away, needlessly..

It costs you money and it trains buyers to scam other sellers. 

Buyers expect free stuff.  Also if they don't open a return, they don't get on eBay's radar for multiple claims & returns..

RETURN FOR REFUND-  No return, no refund. 

I'm not trying to add insult to injury but don't allow yourself to be bullied & scammed out of free stuff. 

[lamber9347]

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@pikabo-icu wrote:

@blue_crab_pickers 

You should be having these buyers open a return and have them return the items BEFORE you refund.

You are giving things away, needlessly..

It costs you money and it trains buyers to scam other sellers. 

Buyers expect free stuff.  Also if they don't open a return, they don't get on eBay's radar for multiple claims & returns..

RETURN FOR REFUND-  No return, no refund. 

I'm not trying to add insult to injury but don't allow yourself to be bullied & scammed out of free stuff. 

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Very good advice here from @pikabo-icu 

[femmefan1946]

ALWAYS demand the return of the disputed item.

You are allowed to do this even if you have a No Returns policy.

Many scammers don't want to do that much work (even finding a brick to ship is work, eh?)

And many want to have both the product and the money.

You may have to send return shipping.

If the scammer doesn't use the label, eventually it will be refunded.

If the item is not returned, you will the Dispute and keep the payment.

Be polite and cooperative, but firm.