Buying a Store Subscription Does not Increase Selling Limits. But, you get 250 free insertion credits but can only list ten. When eBay Customer Support was contacted they balked and said that Store Subscriptions do not increase selling limits. Then, can someone please explain to me the value of having or purchasing as store subscription if I cannot use all the free insertion credits?
eBay Document ID: 150229118006
Account Issues - General Information about suspensions, restrictions, and holds 2025-01-26 08:38:10 UTC ; Renuka Hello, thank you for contacting eBay, my name is Renuka from eBay Customer Service. Please allow me a few moments to catch up on your conversation so far. 08:38:43 UTC ; theonemiyagii I pay the 4.95 subscription and I am stopped from listing more than 10 items 08:38:47 UTC ; theonemiyagii Can you please fix this 08:39:16 UTC ; Renuka Hello Samnuel 08:39:21 UTC ; Renuka In order to grasp the purpose of your inquiry accurately, it appears that you have reached out to us regarding your selling limits. It seems that you are interested in increasing your selling limits. Am I understanding this correctly? 08:39:38 UTC ; theonemiyagii Yes I pay the 4.95 subscription 08:39:45 UTC ; theonemiyagii and I cannot list more than ten items 08:39:51 UTC ; theonemiyagii I should be able to list 250 per month 08:39:56 UTC ; Renuka Thank you for contacting us with regards to selling limits on your account. I am happy to hear that you wish to list more on eBay and harvest more sales. I will be more than happy to help you today. 08:40:40 UTC ; Renuka Samuel, I’d like to share when buying a store subscription you do not buy the selling limits. You buy the Zero insertion fee listinggs. 08:41:18 UTC ; Renuka Selling limits are designed to help new sellers to get acquainted with the marketplace, build a positive sales history, meet buyers demands, and lay a solid foundation for a business. 08:41:51 UTC ; Renuka The number of zero insertion fee listings per month is not related to the account’s selling limit. Example: you’ve listed 251 items on ebay.com during a month. You will be charged insertion fees for one listing. When you buy the store susbcription. 08:42:25 UTC ; theonemiyagii 250 /mo 08:42:31 UTC ; theonemiyagii That’s false 08:43:24 UTC ; Renuka Samuel, to begin with I trust I was able to help you understand the difference between the selling limits and the zero insertion fee listngs that you’ve purchase? 08:43:36 UTC ; Renuka If Yes, then we can proceed further. 08:43:50 UTC ; Renuka I can surely check for the selling limit increase for you.. 08:44:19 UTC ; theonemiyagii With a store, only the lst 250 are "free" listings........that includes the ones that roll over (relist) each month. You can list more but you pay the cut rate insertion fee (25c ? for basic) for your grade of store. 08:44:27 UTC ; theonemiyagii https://community.ebay.com/t5/Selling/Ebay-Store-Listing-Limits/td-p/30441679 08:44:44 UTC ; Renuka Samuel, thank you for sharing the above details. 08:44:56 UTC ; Renuka You can also refer this details in this help page, but copy paste it in separate page to avoid getting chat disconnected-
https://export.ebay.com/en/listings/limits/selling-limits/ 08:45:23 UTC ; Renuka Like I’ve shared above "The number of zero insertion fee listings per month that you get in the store subscription is not related to the account’s selling limit." 08:45:29 UTC ; theonemiyagii With a store, only the lst 250 are "free" listings........that includes the ones that roll over (relist) each month. You can list more but you pay the cut rate insertion fee (25c ? for basic) for your grade of store.
You may be running over the 250 08:45:55 UTC ; Renuka Selling limits are assigned based on the sales and selling history you make on your account. 08:46:01 UTC ; theonemiyagii I need to speak to your supervisor because you’re not knowlegable 08:46:17 UTC ; Renuka I understand you want to speak with my supervisor. I will connect you with them. However, before we do that let me try to re-address your concerns. Based on my experience with these types of situations, I assure you that I will be able to guide you properly in this situation. 08:46:58 UTC ; theonemiyagii Buying the basic store subscription increases the seller’s limit in listing and selling items per month. We buy this to avoid the insertion fees and to increase selling limits on our account 08:47:16 UTC ; theonemiyagii Anything after 250 I have to pay an insertion fee. 08:47:33 UTC ; theonemiyagii So the goal of strategic selling on Ebay is to stay under that limit. 08:47:45 UTC ; theonemiyagii That would mean that Basic Store listings per the subscription description is 250 08:47:49 UTC ; theonemiyagii the next level is 1000 08:47:50 UTC ; Renuka Samuel, I am afraid your understanding is not completely correct. Would you mind checking the help page I’v shared above? 08:48:21 UTC ; Renuka Any store subscription does not provide you with the selling limits it does provide you with free listings. 08:48:43 UTC ; Renuka The selling limits are free and does not cost the seller. 08:48:44 UTC ; theonemiyagii Free listings equals the same number of selling limits 08:48:51 UTC ; Renuka No, they are not 08:49:05 UTC ; theonemiyagii I request you transfer this chat to a supervisor 08:49:16 UTC ; Renuka Selling limits can be reviewed every 30 days and can be increased based on the selling history of the account. 08:49:55 UTC ; theonemiyagii Yes, But I paid for 250 free insertion fees and I demand to be able to respectfully use them 08:50:14 UTC ; Renuka I will now place you on hold for a moment while I provide a summary of your case to the leader that will be helping to resolve your issue. Once you come off hold you will be speaking with a leader.’ 08:51:44 UTC ; theonemiyagii The eBay Starter Store allows up to 250 free listings per month for auction or fixed-price items. The Starter Store subscription costs $7.95 per month, or $4.95 per year. 08:51:56 UTC ; theonemiyagii Explanation
New eBay accounts can sell up to 10 items with a value of up to $500.
eBay automatically adjusts selling limits each month based on sales volume and buyer feedback.
If you reach your monthly selling limit, you can request an increase.
The S 08:52:19 UTC ; theonemiyagii How many free listings do you get with eBay Starter Store?
250 free
Here’s a breakdown of the eBay Store subscription options: Starter Store: Priced at $7.95 per month, ideal for sellers with a smaller product catalog. Includes 250 free auction or fixed-p 08:52:36 UTC ; theonemiyagii rice listings monthly and a reduced insertion fee of $0.30.Sep 2, 2024 08:52:59 UTC ; theonemiyagii https://export.ebay.com/en/listings/limits/selling-limits/ 08:53:31 UTC ; theonemiyagii Zero insertion fee listings
The number of zero insertion fee listings per month is not related to the account’s selling limit.
If you are registered on ebay.com, you receive 250 zero insertion fee listings per month. This means you won’t be charged inser 08:53:50 UTC ; theonemiyagii tion fees for these listings. You’ll only pay insertion fees after you’ve used up those listings.
Example: you’ve listed 251 items on ebay.com during a month. You will be charged insertion fees for one listing. 08:54:00 UTC ; Christina Hello, Thank you so much for contacting us! This is Christina with eBay Customer Service, let me take a look at the situation and see what I can do to help
08:54:09 UTC ; theonemiyagii Hi Christina 08:54:16 UTC ; theonemiyagii I paid for the Starter Store Package 08:55:05 UTC ; theonemiyagii I am permitted with this package/subscription to receive Zero insertion fee listings per month Upto 250 08:55:08 UTC ; theonemiyagii listings 08:55:22 UTC ; theonemiyagii I am trying to list items and It won’t let me list over 10 08:55:39 UTC ; theonemiyagii So I contacted eBay here requesting to fix the insertion limit 08:56:02 UTC ; theonemiyagii because I’m a paying customer. And per all the reference material I am entitled to 250 free insertions and I would like to use them 08:56:29 UTC ; theonemiyagii Per the last representative she/he seems to be ignorant of how the platform works 08:56:56 UTC ; theonemiyagii If we get 250 zero insertion fee listings. That is saying that we get to list 250 items for free without paying an insertion fee. 08:57:05 UTC ; theonemiyagii After that I have to pay .30 per listing 08:57:29 UTC ; theonemiyagii Per Googl. Includes 250 free auction or fixed-price listings monthly and a reduced insertion fee of $0.30.e AI 08:57:51 UTC ; theonemiyagii So the last representative is not competent to be a eBay CSR 08:58:21 UTC ; theonemiyagii So, to you Ms. Christina. I am respectfully requesting to be able to list and or use the 250 free insertion fee listings. 08:58:27 UTC ; Christina I am looking into the situation 08:58:34 UTC ; theonemiyagii reef:https: www.google.com/search?q=ebay+starter+store+listing+limit&num=10&neww... 08:58:50 UTC ; theonemiyagii ref: https: export.ebay.com/en/listings/limits/selling-limits/ 08:59:00 UTC ; theonemiyagii ref: https: community.ebay.com/t5/Selling/Need-help-understanding-listing-limits-for-starter-store/td-p/31007939 08:59:19 UTC ; theonemiyagii That last CSR needs to be fired. 08:59:57 UTC ; Christina I regret your experience with the last represenative, I will see what I can do 08:59:59 UTC ; theonemiyagii For not learning their training manual 09:05:41 UTC ; Christina I have looked over the situation and your account. 09:05:56 UTC ; theonemiyagii Cool. What’s the verdict 09:06:07 UTC ; Christina There are two answer for you 09:06:28 UTC ; Christina First I will up your limits 250. 09:06:41 UTC ; Christina Second, Any subscriptions or promotions that are active on your account don’t increase or decrease your selling limits. 09:07:18 UTC ; theonemiyagii Then, why is it being touted as much on all the referenced sources? 09:07:27 UTC ; Christina This information is for you and future increases, we will not up limits if you buy a store subscription 09:09:17 UTC ; theonemiyagii so why buy a store subscription? 09:09:31 UTC ; Christina There are many factors that go into setting limits, reducing limits, and increasing limits. These are two different numbers. Selling limits is how many you are able to sell while the subscription deals with the number of items you can sell 09:10:05 UTC ; Christina YOu can have 50 listings but 100 items 09:10:58 UTC ; theonemiyagii I wasn’t able to get past 10 09:11:12 UTC ; Christina I understand 09:11:31 UTC ; theonemiyagii So, what is the purpose of paying eBay $4.95 per month? 09:11:41 UTC ; Christina How much would you say your 250 listings are worth? 09:11:53 UTC ; theonemiyagii If I am not able to use what is said in the description to its fullest? 09:12:09 UTC ; Christina I already stated I will up your limits 09:12:13 UTC ; theonemiyagii Not more than 12 grand 09:12:28 UTC ; theonemiyagii 15$ per item times 250 09:12:37 UTC ; theonemiyagii or 20 per item times 250 09:12:42 UTC ; theonemiyagii that would be 5 grand 09:12:47 UTC ; theonemiyagii each month 09:12:53 UTC ; theonemiyagii listed 09:12:55 UTC ; theonemiyagii not sold 09:13:03 UTC ; Christina OK I have set you up at 250 items and 12000 dollars 09:13:24 UTC ; theonemiyagii Noted. Thank you. 09:13:59 UTC ; Christina Is there anything else I can help with? 09:14:06 UTC ; theonemiyagii Because each month that 250 resets and I should be able to continue to list. If there are restrictions to how much I can sell that needs to be fuilly disclosed on the store subscription page so people know exactly what they are getting into 09:15:16 UTC ; theonemiyagii So, I guess as far as you have done so far. There isn’t anything else you can help me with at this time.. Have a good evening. 09:15:31 UTC ; Christina You do the same <div class="system"> 09:15:39 UTC <blockquote class="systemText">chat ended by theonemiyagii
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
