eBay

dittykat · ‎05-31-2018

Anyone deal with this situation? I sold a new sealed router and it was delivered to buyer 3 days ago. It was a no return auction. Today an eBay request for return from the seller was denied by me, reason for return request was the buyer needed technical support and the company charges for that service. Within hours the buyer filed a claim with his funding source saying the item was returned and the credit not processed. The buyer has yet to inform me (the seller) that he has returned the item for which he was clearly denied a return exception to a no return sale. I received no further messages from the buyer and within a few hours I receive a notification from PayPal indicating the buyer opened a case. I replied back to PayPal who will present my responce to the funding source. The buyer opened a new item from a no return sale and returned it without approval. Now he files for a refund with his funding source saying he returned the item and no refund given. He could not have sent it back before today so I have not gotten it yet.

emerald40 · ‎05-31-2018

Your no return policy does not mean much unfortunately.

And by stating you do not accept returns, it is interpreted that you do not want the item back. But the buyer can still request a refund.

vintagecraze50 · ‎05-31-2018

They went straight to PP and started a chargeback because it appears you would not approve the return through Ebay. PP will not just let them keep the item as long as you respond to this case quickly and approve a return. If you let this case sit open they will refund the buyer and not require the item to be returned. Call PP if you want and ask them the best way to proceed with this case so that they will reaquire them to send it back to you.

vintagecraze50 · ‎05-31-2018

Chargebacks are a nightmare--always best to refund through Ebay before they do this.

d-k_treasures · ‎05-31-2018

@vintagecraze50 wrote:
They went straight to PP and started a chargeback because it appears you would not approve the return through Ebay. PP will not just let them keep the item as long as you respond to this case quickly and approve a return. If you let this case sit open they will refund the buyer and not require the item to be returned. Call PP if you want and ask them the best way to proceed with this case so that they will reaquire them to send it back to you.

Since they filed a CC chargeback, pretty much the only way for the OP to get it back now(provided the buyer didn't ship it back yet) would be to send a UPS call tag for a pickup. Paypal won't fight very hard on this.

If they had filed a PP SNAD case, the buyer would have to return on their dime.

The buyer must have started the return on ebay by saying that they don't want it anymore, since you were able to deny the return. If they would have filed a SNAD, you would have been paying for the return label, and refunding.

_____________________________
"Nothing is obvious to the oblivious"

d-k_treasures · ‎05-31-2018

@vintagecraze50 wrote:
Chargebacks are a nightmare--always best to refund through Ebay before they do this.

True - and now the OP will have a 20.00 charge for PP 'fighting' the chargeback.

_____________________________
"Nothing is obvious to the oblivious"

stuff4divas · ‎05-31-2018

Buyer has to supply the tracking number showing it was delivered back to you.

0reades · ‎05-31-2018

You need to call ebay. I had a buyer purchase a top. I also don't do returns. She claimed the item had been altered, when it had not. She sent it back and, it wasn't altered. I called ebay and sided in my favor so I did not have to refund. With that said, it really depends on who you get on the phone. Some of the customer service people have no clue. If I were you I would at least call them and try. It's not our fault that there are unsumpulous buyers.

d-k_treasures · ‎05-31-2018

@stuff4divas wrote:
Buyer has to supply the tracking number showing it was delivered back to you.

Buyer filed a CC chargeback thru paypal. Buyer doesn't have to do anything now except wait.

_____________________________
"Nothing is obvious to the oblivious"

garmentvarmint2004 · ‎05-31-2018

DITTY...

Sorry You are not alone in misunderstsanding thremeaning of Ebay's No Return option. Like other sellers you thought that meant that buyer's were not allowed to ask for a refund. But that is not what it means--- It only disallows refunds/returns for reasons of "buyer's remorse:" For instance if buyer simply says "I changed my mind." If they say that you do not have to refund.

BUT if buyer says there is something wrong with the product--or its description--buyers ARE allowed to file a Snad Dispute---or do a chargeback. And on Ebay ---buyers almost always WIN those Disputes. In addition, issuers of Credit cards also almost always find in the favor of their card holder.()

garmentvarmint2004 · ‎05-31-2018

I DK..

Ir ead what you just said---and I knowfor sure some card issuers DO INSIST that item must be returne to the Merchsant ---or they will not find in favor of the cardholder.This exact just happned me withy my Bank Card this week. At first my Bank ruled against me. But when I talked to them in person today---it turned out that had thought the merchandise was in MY possession. But when they found out today that the Merchant had never given me the product--they REVERSEDthe decision---and returned all my money.

So in this case the Buyer is in possesion of the ithe item---and he rfeuses to return it,

I think this Seller should EMPHASIZE to the Card issuer ---that this cardholder refuses to return this item. That fact alone could make all the difference in winning versus losing.

dittykat · ‎05-31-2018

My issue is sending a new sealed router and the buyer opening the box, trying to install then returning a used item. I may or may not receive the item in the next few days since I have no idea if/when buyer shipped it back to me. Not only is my new item now used causing it to lose value, I will be out $35 in fees/shipping if ruled in buyer's favor by their funding source. Not to mention if PayPal adds $20 for chargeback. Dishonest buyers make me want to stop selling on eBay after 20 years using it.

missjen831 · ‎05-31-2018

@garmentvarmint2004 wrote:
I DK..

Ir ead what you just said---and I knowfor sure some card issuers DO INSIST that item must be returne to the Merchsant ---or they will not find in favor of the cardholder.This exact just happned me withy my Bank Card this week.   At first my Bank ruled against me. But when I talked to them in person today---it turned out that had thought the merchandise was in MY possession.   But when they found out today that the Merchant   had never given me the product--they   REVERSEDthe   decision---and returned all   my money.

So in   this case the Buyer is in possesion of the ithe item---and he rfeuses to return it,

I think this Seller should EMPHASIZE to the Card issuer ---that this cardholder refuses to   return this item.    That fact alone could make all the difference in winning versus losing.

Most don’t actually “insist” anything. They only require you to show that you attempted to return the item. The buyer attempted to return the item through eBay and was denied. PayPal doesn’t ever tell the buyer to return the item in this situation and I am not aware of any seller who won a chargeback because the buyer didn’t return the item.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

castlemagicmemories · ‎05-31-2018

@vintagecraze50 wrote:
Chargebacks are a nightmare--always best to refund through Ebay before they do this.

And you are charged twenty dollars for that nightmare.

Oops, sorry, just saw d-k's post that said the same thing!

vintagecraze50 · ‎06-01-2018

Had a chargeback case once on PP and yes they required that the buyer send back the item via the credit card companies approval for this to happen. If the buyer has the item in their possession then the banks do ay times agree that they need to return it. Won this chargeback with PP and it was beciase this buyer never started a return request through Ebay. We did in this case however deny the return via their immediate going to PP without first going through Ebay. This was won becuase we offer 30 day returns through Ebay. Our buyer, possibly scammer, was trying to get a free item via the ole PP chargeback. They did not prevail.