Seller help

[magster1007mwn]

I am a seller, and a buyer has won item but wants me to give it to next highest bidder. Am not sure how to do it

[ebooksdiva]

Did the original winner ask to cancel? If not, You would need to wait 4 days to cancel the original buyers order citing buyer didn’t pay. Then you can send the next runner up a second chance offer.  

[mtgraves7984]

@magster1007mwn 

Tacking on to @ebooksdiva... here's the long read. Good luck.

Making a Second Chance Offer | eBay

[covetmodern]

Odd they would make this request instead of asking to cancel it. Why let them control what you do?  Makes me wonder if they own that other ID or know the person who owns it.  IMO, it's odd and I would just cancel and relist it altogether.  

[buyselljack2016]

That is basically a "request to cancel" and as such, I would cancel as--- buyer requested----, and move on.

Technically, if it was not "formal request" you can wait, and then ding the buyer's account but no advantage in that for you as a seller. All it amounts to for you is a wait of 4 days to cancel, and also have the rare possibility that the buyer may pay, and then do an INAD.

You help yourself, and move on, or go for the pound of flesh. 

[nobody*s_perfect]

The first thing you should do is check to make sure that the message is really from the auction winner.

If it is, then you have a choice: Either (1) wait 4 days, cancel based on "Buyer didn't pay," and then send a Second Chance Offer to an underbidder; or (2) cancel now, choosing "Buyer requested," and you can send the SCO right away.  

The rate of acceptance of SCOs is pretty low, but the longer you wait the lower the chances of acceptance will be because the underbidder might have found the item elsewhere or might have just lost interest. Here is a help page about SCO's; note that you can choose any underbidder, it doesn't have to be the highest one, for instance, if the highest underbidder has bad feedback or leaves scary feedback comments. Also, members can opt out of receiving SCOs so some or all of your bidders might not even be available.

https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142