Hello All, I've been with ebay for twenty years. I had my Above status dropped to Below because a buyer found a technicality where he could bypass immediate payment through an invoice request. It forced me to cancel the order. (A week later, the buyer bough and paid for the same items). In July, I noticed a drop in my seller rating. I saw it was due to this order. I contacted an agent and was told there was nothing they could do because it fell outside the 90 day window (by about a week), but not to worry as my seller rating would correct itself on August 20th. This did not happen.
I just talked to another agent and was told no one at ebay has the ability to fix this. Even though it was the buyer who caused this issue (and I still sold him the items), and there are zero complaints from any other buyers...tough luck.
What I want to warn everyone about is the "out of stock" option. Again, I've been with ebay for 20 years and have never read or encountered the fact that if you cancel an item for being "out of stock" it stays on your account as a defect for an entire year, unless you contact them and then they may only remove it as a one-time courtesy.
I have been through a lot with ebay. I list multiple items almost daily, but this is beyond unfair. It's killed my promotions and marketing. It's moved me to the bottom of the search list, without a single complaint from one buyer. There is zero justification to this policy and the lack of adequate response I've gotten
