Seller Protection?!

[ampzx]

I've been selling computer parts for a couple of years now. A few weeks ago, a gentleman orders a GPU from me. It was over $750, so I had to get signature confirmation which I did as well as ship to the confirmed address. I purchase my labels from eBay, and I ship out his item. I check on it, and it was delivered about 3 days later. The money was released into my account and then 7 days after I had a dispute with the buyer claiming the item was missing/stolen/swapped. Wasn't sure why it took him so long to report it but upon checking his address is a Doral, FL address which turns out to be an overseas parcel shipping service with some very bad reviews. From my understanding, once the company signed for it (I have proof) final agent etc. there's no way I should be responsible for what happens from the time I did my part to get it to the FL destination with signature confirmation. But the whole week after they had his items, and were "reshipping" I I should not be responsible! eBay gave me a $20 refund on the "dispute fee" which is such a smack in the face! A $2000 item. I have sig confirmation. The destination buyer had an expensive package delivered to IS A FORWARDING company, not a residental address. Buyers financial institution gave him a refund and Ebay had the nerve to say I'm not covered under seller protection? Since when? Been here 19 years! I now do not have the item or the funds. (over 2k)! How in the world am I not covered in this exact instance? How can I be punished for what happens at a shady forwarding company?! I can't get someone on the phone who understands what I'm saying yet it's so simple. Please help me find someone to talk to. Thanks

[dbfolks166mt]

Incidentally, his financial institution refunded him but I'm assuming made him ship "the item" back to me first.  That's where it gets even more ridiculous. So as I was on the phone with eBay today informing them of all the evidence I have (serial number, pics, tracking, signature, etc.) The lady agreed on the phone, after letting her know everything, that I did as much I could do, and she's going to try to get seller protection for this item. I absolutely appreciate that. So I'm checking out the dispute etc. going into all the different pages as eBay loves to just have stuff all over the ui. Then there it is, an image of his return label in one of those areas. I investigated and immediately made it a point to ask the eBay CSR if she could locate that as well, as I'd like to point something out. She found it and I told her to look at the weight. The package the guy is returning is under 4 lbs in total. The GPU itself weighs around 7 lbs, and it's over 8 lbs with the box. So I asked the lady why the package I sent weighed almost triple the one he was returning? It was rhetorical. She replied, "yea, I understand". She then sent my appeal to the team. Now to hope! Thanks, anyone, for your assistance on this. Appreciate all the input!

     Since the buyer initially claimed the items was "missing/stolen/swapped" it will be interesting to hear what you actually receive back. It is entirely possible that the buyer is telling the truth since the item would have gone through customs and a LOT of foreign countries have less than honest customs agents.