Seller Protection a joke

[crossra]

I had a seller bid on an item  had that was new with tags she made an offer I accepted her offer, well after 3 days no payment 4,5,6 days no payment so I sent her an email simply stating don't ruin your ebay account by not paying for your bid ok she paid, I wrapped it in bubble wrap sent it off she received it put it out in her yard oh by the way it was a Mickey Mouse Solar light, I have its companion still at my location and yes it still works. After 2 weeks she tells me that it no longer works, I told her that cant be it is brand new, but if she wants to keep it I will refund her money minus the shipping she wrote me back DONT BOTHER THEN FILED A RETURN well I fought it well automatically Ebay issued her a return label I got the item back they refunded her money back I didn't they did  paint chipped all over it solar panel ripped out of it grass all over it I appealed their decision sent them pictures there response was how do we know you didn't do this really I appealed it again, same response I was a top seller until I have had 2 bad buyers ruin that for me.

[brian@ebay]

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@gamersbaystore wrote:

There is no written policy for the 3 strikes rule, they don't publicly state these rules. Get 3 strikes for cases not resolved without seller resolution in your evaluation period and I can guarantee you wont be selling here again.

Once that happens, ebay no longer allows that account to sell, but they can still buy here (usually).

How do I know this stuff? Not my first rodeo, I've been here since 2010, long enough to know how this platform operates.

In some cases its actually 1 strike and you're out! I watched a seller get booted on their first transaction ever after they took a box cutter to a lot of games they sold me. ebay terminated their account on the spot. The seller stated they were unhappy with the price the auction ended at, so they damaged the games out of anger. They later apologized, and begged me for help to get their account back.

I contacted ebay and told them I was willing to forgive and forget ( I got my money back and I do believe in 2nd chances). But ebay stated the sellers account was terminated and they would not be able to buy or sell anything on ebay again.

As for service metrics, you should watch ebay open, everything is well explained there.

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Hi @gamersbaystore, I'm happy to clarify that there is no policy, either written or unwritten, that would result in a seller being suspended after receiving three defects for not resolving cases. The information found here outlines the standards that sellers are held to. 

[mam98031]

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brian@ebay wrote:

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@gamersbaystore wrote:

There is no written policy for the 3 strikes rule, they don't publicly state these rules. Get 3 strikes for cases not resolved without seller resolution in your evaluation period and I can guarantee you wont be selling here again.

Once that happens, ebay no longer allows that account to sell, but they can still buy here (usually).

How do I know this stuff? Not my first rodeo, I've been here since 2010, long enough to know how this platform operates.

In some cases its actually 1 strike and you're out! I watched a seller get booted on their first transaction ever after they took a box cutter to a lot of games they sold me. ebay terminated their account on the spot. The seller stated they were unhappy with the price the auction ended at, so they damaged the games out of anger. They later apologized, and begged me for help to get their account back.

I contacted ebay and told them I was willing to forgive and forget ( I got my money back and I do believe in 2nd chances). But ebay stated the sellers account was terminated and they would not be able to buy or sell anything on ebay again.

As for service metrics, you should watch ebay open, everything is well explained there.

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Hi @gamersbaystore, I'm happy to clarify that there is no policy, either written or unwritten, that would result in a seller being suspended after receiving three defects for not resolving cases. The information found here outlines the standards that sellers are held to. 

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brian@ebay 

Thank you Brian.  I appreciate the information.  I know your afternoon has to be very busy before this extended weekend.  I hope you have fun with whatever you have planned.

[dorka_9983]

brian@ebay  will a seller get their account terminated if they have 3 cases closed without seller resolution, regardless of how many sales they've had?

[brian@ebay]

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@dorka_9983 wrote:

brian@ebay  will a seller get their account terminated if they have 3 cases closed without seller resolution, regardless of how many sales they've had?

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Hi @dorka_9983, my earlier comment addresses this. Be sure to check out the link I provided in that comment for more details