eBay

criggs19 · ‎01-05-2018

Got an email from EBay scolding me for violating TOS and attempting to make a sale off-site. Here’s the text that EBAY sent to me:

“If you mean the number under the bar code, it?s 0075305147”

A potential buyer asked me for a code on the back of a rare CD to check authenticity. That was my answer. Hey eBay, if you weren’t so big and impersonal with horrendous customer service you might have been able to read what YOU sent me and see that it wasn’t an attempt to make contact with the buyer off-site.

I know it really doesn’t matter but this is typical of our world, businesses become so big that they have no real connection with its customers and do things like that. I haven’t actually used eBay in many years until now, i have started using alternative selling sites and this reinforces that choice. If a local mom and pop store treated its customers this way they would be out of business in short order.

Good riddancd.

dtexley3 · ‎01-05-2018

tyler@ebay Hi Tyler, here's another instance of the off-site sale bot misidentifying a message. I realize that it just issues a warning, but it should not. These bots need some serious attention. Until the issues are worked out every single message should be reviewed and potential changes incorporated to reduce the number of false warnings.

Member of the Grumpy Old Man crew

threshold.sales.group · ‎01-05-2018

The Stop & Frisk plan for building community trust and that partnership spirit. Just treat a whole bunch of folks as if they are guilty of a crime, threaten, scare, insult & etc., then you're bound to sweep up a few guilty ones too.

gracieallen01 · ‎01-05-2018

Yes, the messages should definitely be forwarded to the next higher team level of 'bots to be checked and corrections made.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

newnewnewmann · ‎01-05-2018

Any ebay AI robot worth it's weight in screws and bolts know that 007 is the area code for Bond, James Bond.

I dare say, that when humans start believing the word of AI bots, then humans end up with just that-Artificial Intelligence.

ON VACATION
GONE FISHING
BACK AT 6

chipper01work · ‎01-05-2018

eBay needs to fix it's AI or put a bullet in it. I vote for second option.

d-k_treasures · ‎01-05-2018

@chipper01work wrote:
eBay needs to fix it's AI or put a bullet in it. I vote for second option.

Unfortunately, ebay only has the A.

They are missing the I.

_____________________________
"Nothing is obvious to the oblivious"

mistwomandancing · ‎01-05-2018

criggs19 wrote:..........eBay..........big and impersonal..........businesses become so big that they have no real connection with customers and do things like that..........If a local mom and pop store treated its customers this way they would be out of business in short order.

You are exactly right about more personal face-to-face service with mom and pop. Those little local stores were warm and friendly because they were so small. Unhappily, while some survive, many go out of business because while they were friendly, they weren't business savvy.

Unhappily in this area, businesses that cover the world and run billions of pieces of merchandise daily, are no longer sized to work face-to- face, so now we have brainless BOTS scanning listing and messages, looking for a triggering phrase or numerical run that might indicate contact information.

Sorry, that's just the way it is. I hate it too.

I haven't been contacted with anything along these lines, but if I ever have to give over numbers, they will be spelled out! zero zero seven five three etc.....

sharingtheland · ‎01-05-2018

I went back and forth a few days ago with someone wanting to do a local pickup - all about when she could/couldn't and how (politely stated by moi) we weren't going to drive 15 miles to meet her.

Long story short, we settled on pickup at our house and she asked for address. That's when I had to say "pay for the item" and use paypal, not cash, because of this stupid botting. No way I was putting my address in the 1st or, as it were, 19th message, but she could get it through the sale. I was already concerned about how much messaging was going on and I could only conjure up many bad things happening to me with a cash/local pick up no payment on record ended item transaction.

This was an item that was more than a few dollars so worth it but talk about paranoia ...

Sherry

=^.^= =^.^=
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sandmansales · ‎01-05-2018

~Why be a second rate version of someone else when you can be a first rate version of yourself~

odditiesandantiquities1 · ‎01-05-2018

I hate that I stop and think before any message is sent out. Before, I would respond to a question without even considering the ramifications. Now, it's a whole new naughty world.

vintagecraze50 · ‎01-05-2018

If ever we get one of these false alarm slaps we call Ebay and have a CS agent or whoever is in charge of looking at these to make a note on our account that we are not attempting to sell off Ebay. I suppose we all could do that and then they wouldhave to hire another 10,000 employees to cover the calls. It's considered a rather serious offense on here to offer up a transaction off Ebay, so if it is serious enough that we get a false warning slap, then we seriously call CS.

chipper01work · ‎01-05-2018

@sharingtheland wrote:
I went back and forth a few days ago with someone wanting to do a local pickup - all about when she could/couldn't and how (politely stated by moi) we weren't going to drive 15 miles to meet her.

Long story short, we settled on pickup at our house and she asked for address. That's when I had to say "pay for the item" and use paypal, not cash, because of this stupid botting. No way I was putting my address in the 1st or, as it were, 19th message, but she could get it through the sale. I was already concerned about how much messaging was going on and I could only conjure up many bad things happening to me with a cash/local pick up no payment on record ended item transaction.

This was an item that was more than a few dollars so worth it but talk about paranoia ...

Exactly why i won't list local pickup here. I wont deal with it. There are sites that work well for that and are free.

nawlinsron2 · ‎01-05-2018

ebay rationale: we don't have to pay for benefits for bots.

sharingtheland · ‎01-05-2018

Exactly why i won't list local pickup here. I wont deal with it. There are sites that work well for that and are free.

It wasn't listed as local pickup; I don't do that, either. Buyer lived close by and wanted to save the shipping cost and, being a good sale for me, I agreed.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "