Risk negative feedback by waiting on Packlink investigation on lost item?

[dungy555]

Looks like Inpost have lost another of my parcels. As with the usual process, Packlink are taking several weeks to investigate the location of the parcel of which I expect them to tell me its lost. In the meantime, my buyer is understandably chasing for his parcel or to get his money back. If after a reasonable amount of time and Packlink have still not explained where my parcel might be, I will consider refunding the buyer. If I refund the buyer before the investigation is done by Packlink, can I still claim compensation? If I decide to wait until the investigation is done, I would probably risk a negative feedback by the buyer for taking so long. Any ideas what I should I do?  Thanks

[silverstatetreasureboxes]

@dungy555 

Hun your in the UK, wrong boards to help you. We don't use that mail service here and sounds like that's a good thing!

[pburn]

@dungy555 

eBay has misdirected you to the discussion board for ebay.com. You might have better luck with the ebay.co.uk Community of your fellow members.

Here's the link:  https://community.ebay.co.uk/t5/Discussion/ct-p/13

Good luck!

[kensgiftshop]

@dungy555 

Not sure how it works over there, but here, the buyer doesn't have to wait to see if the seller wins a claim with the carrier.

We refund the buyer, then file the claim.